Could it load any slower?
Takes forever to load the information. Let’s you make appointments but can’t cancel them without calling. When I want to see my rewards, wallet, account it says there’s nothing there. Can make and book appts so that’s something. My home Wi-Fi provider won’t let me use the app because it says it’s suspicious…maybe that’s why they don’t store rewards, wallet on there. At least my emails have good information. You’ve been around long enough and this day & age your apps need to work, and work well. Probably losing lots of potential clients because of this.
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Really needs work
The app user flow makes no sense, First screen makes you choose a studio even if you already have an “account”. I created an account when I made an appointment and now need to cancel my appointment. The My appointments tab/menu option just freezes the entire app and I have to force close it. Was any QA at all done on this app? It is useless to me.
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Doesn’t work
The app does not always work
App
This app is becoming extremely frustrating. Unable to access account or schedule appointments. After several attempts unsuccessful. Fix the issues.
Great service - garbage app
Navigation on this app is awful. The “locate me” function is USELESS.
This app is literally the pits
Ugh. The app never seems to work. I’ve even deleted it from my phone and completely reloaded it. It won’t let you move from the front page to even find a nearby studio to book an appointment.
App and website are horrible
The app has been down for almost a week at this point. Unable to schedule appointments. Website gives and error when trying to view existing appointments. Love amazing lash, but please invest in your app.
This app never works
Between crashing and never being able to schedule an appointment, this app is useless.
Crashes after every download
I have to delete the app and re install it for it to work once. Once it works, it won't the next. It crashes every time I enter my location
Horrible User Experience
This is the worst app I’ve ever used. Half of the pop up menus don’t have a way to close, exit, or go back. None of my data is saved. The ‘locate salon’ feature won’t ever let you zoom in on your state/area. There is zero functionality here and is completely useless.
