Fun game, but BE WARNED
I’ve been playing this game for years, and it’s fun....HOWEVER, I feel it’s necessary to warn players about making in app purchases for gold bars. I have had three separate (possibly more) experiences where this game has charged me for purchases I have not made, and charged for multiples of purchases without authorization. I have reported these fraudulent charges to Microfun/Jellipop_match (and Apple iTues), and requested refunds from Jellipop Match, but each time Jellipop Match has refused to refund the money they fraudulently charged me. While they have credited my account with the gold bar packages, this still doesn’t make it right for them to make unauthorized charges and then force players to pay and not refund their money when they did not intend to make the purchases in the first place. I suggest to anyone who is interested in playing this game to make sure to either make sure to not allow in app purchases from this game, or keep an eye on receipts for fraudulent charges....and be aware that they will not refund your money if they charge you without your authorization.
Show less
Response from developer
Hello, there will never be automatic deduction in the game. Regarding your feedback, please feed back your questions through the game settings--question feedback, and we will have relevant personnel to inquire.
Jellipop match
I bought some gold told me there was an error tryed again same thing but toolk money out my bank twice and still didn’t give me my gold very disappointed
Response from developer
Hello, I'm very sorry. You can click "Contact us" in the game to feedback your problems to get help. Thank you for your support for our game.
Can’t bypass message in foreign language to play game
I’ve sent messages (email) with photos but there is a message as soon as I try to access the game written in Chinese, I cannot read it and I will not click on it to access the game. That being said I’m being blocked from playing the game and no response to my emails for a fix. I’m extremely frustrated with no response with assistance
And now you respond with if you’re still having issues logging in you can click on “contact us” in the game and send us a message. If I can’t get into the app how can I click “contact us” seriously
And now you respond with if you’re still having issues logging in you can click on “contact us” in the game and send us a message. If I can’t get into the app how can I click “contact us” seriously
Show less
Response from developer
Hello, if you haven't successfully logged in yet，you can click "Contact Us" in the game, and feedback the problems you encounter to get help. Thank you for your support and love for our game.