There seem to be at least three versions of this product. "Classic" shows a tool drawer absent in the other versions but often shown in tutorials. "Support" seems to think this is still there in the other versions. I bought and paid for this version which seems to have vanished.
The iOS version supports labels on lines, shown in tutorials. The MacOs version apparently does not. This may be the tip of the iceburg since the vendor seems to have no means of aknwoledging let alone correcting bugs reported by users.
If, like me, you loved the classic version and paid for it, it seems you have lost it. My support contact seems to think the current version works like the classic one - a mystery revealed in our first interaction and never clarified.
Interoprability between iOs and MacOs is a key "feature" claimed. In my experience, this extremely limited. You would expect to be able to switch between editing on an iPad and editing on a Macboo, but this is not supported. In fact, I have not seen evidence that there actually is a "pro" version for iOS. In IOS you have a crippled version, not capable of anything more than trivial boards and not capable of editing boards created in MacOs. You are invided to "upgrade" to the pro version. They will take your money but not upgrade.
After many hours reporting details to "support", the answer is, nobody elsebo has this problem. "sorry".
Support people don't understand how the Apple subscription model interfaces with their product in spite of the clearest possible evidence of a problem. It is very clear that there are big gaps in their understanding of the Apple subscription model, which is at the heart of my issue, plus the fact that the iOs version may not actually exist.
Don't get me wrong. This is a fantastic mind mapping tool. The MacOs version works just fine (except for adding text boxes to lines). Boards created in MacOs can be viewed on the iPad but not edited. The actual functionality is worth the modest cost. I just wish I was not lead down the rabbit hole by false claims and indifferent customer support.
I have extensively documented the fact that the subscription is recognized on the iPad but the iPad version cannot be made into a "professional" version, which means you can't edit on the iPad or create anything but trivial boards on the iPad. I provided extensive, detailed evidence of this fact, boiling it down to a 10 second demonstration. This was ignored, not "escalalated" as it would be in a professional software development company. The lack of consistent, up to date tutorials is another clue.
Customer support, shows the worst possible "blame the customer" approach. For them, there is no possibility of any flaw in their product. from weak support issues to deep troublshooting. They claim I am the only one to experience any of these issues. "Thousands" have it all working as advertised. This is certainly the forum to shed some light on that claim.
The developer insists that my problems cannot be re-created but he stopped trying and ignored extensive effort on my part to narrow it down to the interface between his product and the Apple subscription app. I wanted to wipe subscription data and start over. In the long run, it's a waste of my time to work so hard to zero in on the issue but see zero on-topic, responsive effort.
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Trip down memory lane
