Orchestra Concierge Agent

Concierge Agent is an efficient app for in-branch staff associates that welcome customers to a location. The solution gives hosts not only the ability to greet customers, but to do so specific to whether the customer wants to book an appointment, has an appointment for which they are checking in, or if they are a walk-in who needs direction or want to stand in line for a service. Your mobile workforce becomes more productive by having information at their fingertips that make it easier to provide great customer service. Concierge Agent has a responsive design for tablets, working both in portrait and landscape mode. Concierge Agent is a mobile application used with Qmatic’s customer journey solution – Orchestra. The application is fully integrated with the Orchestra notification solution, in order to seamlessly notify customers with visit and appointment confirmations. Visit qmatic.com for more information about our solutions and to find your local distributor. Concierge Agent requires Orchestra 6.1, or later.