Great Software- Resident mobile app needed
I’ve been reading a lot of reviews on this app and I have to say I think the user training is lacking for some not at the fault of Vantaca. It offers A LOT but you have to put in the hours to learn the system. The system is like a “build your own” to a certain extent. Users should reach out to their upper management or “super users” for a problem. Many of these reviews look like internal issues.
I think it’s a great application and once you learn how to navigate, it reduces the amount of work for property managers immensely! For example it takes a 30-90 second follow up email to a vendor and makes it a 1 second button click. The tech savvy can really thrive with this.
With that said…It is harder from some of the older folks in the company I work at to use this, but any software that is 100% online based will do that. If your company primarily consists of 55+ who have trouble with computers I don’t suggest using this software unless you are ready to have a team dedicated to helping them through a long transition period.
I do agree that an app version needs to be developed for residents to view their accounts, submit requests, etc. We are in a “mobile age” and I think the lack of a phone application for residents sets them back.
I think it’s a great application and once you learn how to navigate, it reduces the amount of work for property managers immensely! For example it takes a 30-90 second follow up email to a vendor and makes it a 1 second button click. The tech savvy can really thrive with this.
With that said…It is harder from some of the older folks in the company I work at to use this, but any software that is 100% online based will do that. If your company primarily consists of 55+ who have trouble with computers I don’t suggest using this software unless you are ready to have a team dedicated to helping them through a long transition period.
I do agree that an app version needs to be developed for residents to view their accounts, submit requests, etc. We are in a “mobile age” and I think the lack of a phone application for residents sets them back.
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