Bank of Georgia User Reviews

Bank of Georgia

JSC Bank of Georgia

Utilities

Finance

Reviews Summary

Positive highlights

💙

This app hasSimple and convenient app

🧡

This app hasBest bank with the best services

🚀

This app hasEasy, intuitive, fast, and stable mobile banking app

🔍

This app hasExpenses categorized well

🤖

This app hasUseful features like ability to add comments on transactions

Negative highlights

🐞

This app hasConstant bugs and interface problems causing app crashes

🔌

This app hasConnectivity issues with low internet speed

🔒

This app hasSecurity concerns with Touch ID not working as expected

🌓

This app hasLack of dark mode option

🗓️

This app hasInaccurate transaction history and balance display

🛠️

This app hasMaintenance downtime when users need the app the most

🧭

This app hasConfusing and cluttered user interface

Top reviews

Most RecentHighest RatedLowest Rated

Is this a bank or a social media?

The latest updates with the stories style news on top, and the new badges are making this app more and more looking like a game or a social media app.
Guys, I’m a happy costumer with the bank, but this doesn’t add any value to the user. I want a bank! I don’t want instagram stories.

Lautar000

a month ago

Response from developer

Thank you for sharing your thoughts! Our goal with the stories feature and badges is to provide you with tailored, customer-focused offers (discounts, cashbacks, gifts, and other valuable updates) We designed them to enhance your banking experience, not to distract from it. However, we understand that not every feature resonates with everyone, and your feedback helps us improve. If there’s anything specific you’d like to see more (or less) of in the app, we’d love to hear it 🧡

Love it

I have been using your bank and the app for over 5 years now,
Thank you for keeping it up to date all the time,
Thank you for bringing the limit order sell on the investment part,

abooo99

3 months ago

Response from developer

Abooo99, we're glad you're enjoying the updates and we're excited to hear that the limit order sell feature has been helpful. Thank you for your loyalty over the past 5 years! Your continued support and feedbacks means a lot to us

Very slow to load on an iPhone 11, 12 & 14

Whine this app has a lot of useful features and navigation is relatively easy, it takes up to 30 seconds to open, and the banking often crashes or hangs while starting the app. This needs to improved and fixed, as the app is very unreliable and unstable at the moment.

Alex Beck Photo

3 months ago

Response from developer

Alex, thank you for the feedback! We're continuously working to ensure the app is free of such issues and to improve your experience. To investigate this specific case, identify the cause, and fix it, please share more details through our online chat. We'll look into it right away

Worst bank

This is the worst banking experience I've ever had. The bank carries out automatic currency conversions at the most random times and always at terribly unfavorable rates. The only place you might find worse exchange rates is at the airport. I definitely wouldn’t recommend this bank to anyone whose primary currency is dollars.

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Love Pockemon

7 months ago

Response from developer

We're sorry to hear about your experience. For accurate information and personalized assistance please reach us via online chat. We're here to address any concerns and provide detailed consultations tailored to your needs

It's a really good app, but…

Constant bugs, interface problems, which cause you to restart the application, the application constantly writes that there is no Internet. It can be a 5 stars rating, but with each update, it seems have more and more problems. As a result, I just can't use the app right now

thebuhaka

a year ago

Response from developer

We sincerely apologize for any inconvenience you may have encountered and we appreciate you taking the time to share your concerns. We actively work to minimize bugs and enhance the overall interface for a smoother experience. In case you continue to experience difficulties with the Bog app, please don't hesitate to reach out to us through our online chat and we'll promptly check the reason and fix it

No widgets?

Your app is nice and useful but it will be great if you will add some widgets, such as currency widget and if possible balance widget will be useful as well

romakandelaki

a year ago

Response from developer

Roma, thanks for your feedback 😊 we'll definitely note and think about it

Best mobile Banking experience

I love how expenses is categorized, but i would like to give you suggestion about transactions. It would be very helpful for me to make some comments like to name that transaction for remembering later time, also it would be beneficial to be able differentiate that transaction what it consists, like “apple - 2 GEL” and etc.

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Nikakuakin

a year ago

Response from developer

Nikakuakin, thank you for your valuable and interesting feedback. We appreciate your input and will try to take it into consideration

International transfers make app crash

The app works fine for transfers within Georgia, but crashes every time I try to send a transfer from my BOG USD account to my USD account in the USA. The app crashes and the transfer is never completed.

RJWPro

a year ago

Response from developer

Hello, sorry for the inconvenience 😞 If you're still having trouble with your currency transfer, share the details via online chat and we'll definitely look into it

Add dark theme

Please add dark mode. It will be more comfortable to use app at night. Also customizable icons will be great. And add ability to buy tickets to cinema, theaters right in app

Peregond

2 years ago

Response from developer

Thanks for your valuable feedback 🧡 We are happy to share that we already added dark mode to our App and will do our best to accommodate your other needs

A lot of bugs

App is full of bugs, it seems to me that your developers don’t use the feature before the release

Can’t add my card to Apple Pay, error during simple operations, log outs, it is so hard to use the app

goodVeryGoodyy

2 years ago

Response from developer

We are sorry for the inconvenience, if you continue to encounter the same errors/bugs, we recommend reaching out to us via our online chat support. Our team will promptly investigate the specific issues you're facing and work towards finding a solution