Leave a Review Paysend Money Transfer App
Don’t even bother
I wish I had read the reviews before downloading. This app will lure you into safety by approving your first few transactions but by the time you’re in the foreign country that you’ve been sending money to with no issues. They will suddenly clamp down on your account and cancel your transactions leaving you stranded with no accommodation and no ETA on when the issue will be resolved. You will provide all the documentation they ask for including your ID, selfies, bank statement, SSN, photos of your payment methods but they will still be unable to provide a resolution after you submit all documents within the hour. As I type this I am literally still waiting in a hotel lobby as I have no proof of payment, but the employees will give you the vaguest answers. If you love your life and safety. Please don’t download.Show lessAnisegirl
Developer Response
Hello! We are sorry to hear about the issue. Unfortunately, the information provided in your review is insufficient for us to check the details. Please send us an email at success@paysend.com. We will investigate the issue and assist you further. Thank youHorrible customer service and requesting biometric data and card info
This is my second feedback. My first feedback was not published. First of all they requested me to send them my driver license, requested my biometrics data, requested to send them all my cards photo or bank account statements. I am not able to send 200$ until I they do not collect all my financial information that is actual insane. When I asked why they want to collect all my data and how can I be sure that tomorrow my money will not be stolen from my bank account as I am not even sure whom I am sending my information, customer service said it is regulation I need to read somewhere that rule.
Please just let your customers know that we will not be able to use your app as it is claimed until we provide you all our biometrics data, card account information, that will simplify everything and I will use another services. Two days waiting the transfer to be done and no proper communication nor the transfer itself. If the app is not designed to do what was claimed just let your customers know, unless it looks like fraud collecting personal information.Show lessziza za
Developer Response
Hello! We are sorry to hear that you were left disappointed with your Paysend experience. As a regulated financial services company, we're committed to maintaining the highest security standards. This occasionally means asking customers for more documents or information in line with our terms of service. Should you have any questions about the verification procedure, feel free to reach out to our 24/7 customer service team at https://help.paysend.com/hc/en-gb. We will help out!Terrible verification process
Installed it to send money for a person. After verification sent money twice. Both transactions failed because apparently they need to verify recepient too, and money is out of my bank account. It took them 3 days to resolve the issue and refund my money, by the time I had to send money urgently which I didn’t have anymore.
If app needs verification of receiving person, by looking at their passport and relationship details, then state it before sending the money. I was going to report it for Scam to FTC because money wasn’t refunded for long time.Show lessfrCare
Developer Response
Hello! We are sorry to hear that you were left disappointed with your Paysend experience. As a regulated financial services company, we're committed to maintaining the highest security standards. This occasionally means asking customers for more documents or information in line with our terms of service. Should you have any questions about the verification procedure, feel free to reach out to our 24/7 customer service team at https://help.paysend.com/hc/en-gb. We will help out!