Don’t bother buying
App needs fix please
Pay a fortune for this device team, some important fundamental to iron out here.
So far, unimpressed.
Response from developer
To start, please ensure that your AirSense 11 is not in Airplane Mode and that Bluetooth is enabled on your phone. To reduce potential interference, try to limit the amount of other Bluetooth devices in the room. These steps may also help: First, check the list of paired devices in your phone settings and look for "ResMedxxxxxx" where the x's are the last 6 digits of your Air 11 serial #. Click this device and tap "Unpair" to remove the connection. Then, unplug your machine, reboot your phone, then plug your machine back in and try the pairing process once more based in the instructions in your Air11 user guide. If the connection issues you're experiencing continue, please reach out to us directly via myairsupport@resmed.com and one of our technicians would be glad to assist you further.
No upload
Response from developer
Thank you for reaching out and I regret hearing about the difficulty you've had getting in contact with our myAir support team. If you could please share your case # that can be found at the bottom of the auto-generated "thank you for contacting myAir" email that would have been sent back to you.
Help
It’s a shame that with the magnitude of negative feedback, one would expect Resmed to be very humble, apologetic, and extremely eager to help it’s customers. My cpap company that I work with says that even though they sell Resmed products, they find Resmed as a whole very hard to work with and have an arrogant attitude and lack a willingness to help. (probably due to the Phillips Dreamstation problem, they feel they’re the only game in town and don’t need to provide excellence of service). When I read the response from Resmed to one of the reviews crying out for help, I was shocked by the lack of remorse, caring, or humbleness on behalf of Resmed in their response.
Response from developer
We regret to hear about the issues you're having with the AirMini app. We understand your concerns about customer service and want to assure you that feedback like yours is valuable and helps us improve. Data from your recent session may take a few hours to process and display, so you may initially see only partial data. If no data from your session has been transferred to AirMini app or displayed on the machine itself after 24 hours, please contact us directly at airminiappsupport@resmed.com for further assistance.
APP will NOT connect to Bluetooth
Poor data reporting and linkage to Air11
Difficult To Access Configuration Menu
Also, why does Resmed need to harvest my usage data? That really should not be checked by default. The US desperately needs GDPR equivalency laws to protect personal information from this kind of unnecessary collection and abuse.
From reading through the clinician's manual, it seems there is another mode called "Autoset for Her" that is reminiscent of the "Bic for Her" marketing campaign. I can only assume it's the same geniuses behind both. But it does beg the question, why isn't the other mode called "Autoset for Him"? Small thing to nitpick, sure, but just indicative of all the other issues here.
