Don’t get premium, customer support service is terrible!
premium member since the membership option came out. However recently my account got blocked for posting late, I resolved the issue immediately and followed the instructions they gave to reactivate my account. It’s been 2 weeks now I have attempted to contact support over 7 times now and I am still getting no response from them. This is absolutely unacceptable considering I’m paying for a membership that’s supposed to give me immediate support and assistance. If you’re thinking about getting premium, don’t get it because the customer support won’t help you.
Response from developer
Hi Ashley, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to clarify a few points. As a Premium member, you have access to all our support features, including our chat support for quick assistance, and we’ve responded promptly to your previous inquiries to help resolve any issues with your account. We also want to note that adherence to posting guidelines is key to ensuring a fair experience for both our members and the businesses we partner with. In your case, there were 14 instances where posts were either incomplete or delayed, with some exceeding three months, which understandably raised concerns from the venues involved. We’ve reached out on multiple occasions to assist in resolving this, as we strive to support all our members in maintaining successful collaborations. We value your membership and would love to continue working together to address any remaining concerns. Thank you again for your understanding and support.
