Leave a Review World of Peppa Pig
WOW 🤩
it’s everythingMadmaisey
Perfect for my toddler!
My little toddler always clicks on everything and closes apps out haha but this app is so toddler friendly! The screen touch is super easy to use for her and she actually learns while having fun. She is constantly saying new words and advances in the games they have! Such a nice app :)ElenaPenny
I have paid for this app and now wants to charge me again
NOT HAPPY I purchased this app when downloading them last April but now I have sections that are locked since updating and it is requesting I either subscribe for a further fee per month or year. Does this mean you will refund me my original purchase?
When purchasing outright I should not have further fees coming out it’s unfair.Show lessAd of ruff
Developer Response
Hi Jacob, We are very sorry to hear you are having issues with the app. Could you please try the following: - Uninstall the app from your device - Turn your device off then on again - Download again the World of Peppa Pig app from the App Store, making sure you are logged in with the same Apple ID used to make the original purchase - When launching the app, in the subscription module you should see a "restore purchase" button. Please tap on it. - The app will update accordingly and you should then be able to access the locked content Should the issue persist, please do not hesitate to contact us at subscriptions@peppapig.com for further assistance. Kind Regards, World of Peppa Pig TeamMy daughter loves this
My daughter loves this game but since upgrading to version 2.4.7 it’s suddenly stopped working. Gets stuck and won’t load. How can I go back to the previous version please?EMH-G
Developer Response
Hello there, We have been experiencing technical issues with version 2.4.7 of the app. We have now released an update that should solve the loading issues. Please update the app to version 2.4.75. In case you are still experiencing technical issues after the update, please do not hesitate to contact us at subscriptions@peppapig.com so that we can help you directly. Kind Regards, World of Peppa Pig TeamLong initialisation process when starting the app
Update (3 stars) - the loading screen is improved in 2.4.7 (my complaint was based on 2.4.6).
There are still some issues - occasionally the sound will cut out and the only way to get it back is to force quit the app.
Also, I’d like to see an option to make it harder for young children to accidentally stop a video or go back. A long press mode would solve it.
Original review (1 star):
When you have a two year old who is tired and crying and the only way to cheer them up is by letting them watch Peppa, the absolute last thing you want when you open the app is a loading screen that goes through a very long ‘pre loading’ stage that has to download a large amount of data before you can even get into the app.
To the developers - I’m a developer myself, it’s absolutely not necessary to have an installing stage at the start. Either include all the data in the app to begin with (so that it’s all ready to go when you start the app), or do some background loading so that it doesn’t interfere with the usability.
No idea who green lighted such a bad design decision, but the number one priority for this type of app should be to allow quick instant access to playing videos.Show lessgerball
Developer Response
Hello there, Hi there, We are very sorry you're having issues with the app. Thanks for reporting this issue. The loading details you mention were removed in the latest update 2.4.7 as they should not have been appearing. Could you please send us an email at subscriptions@peppapig.com including the following details: 1) What device are you using to run the app? (Device model, OS Version) 2) Have you updated the app to the Halloween build (Version 2.4.7)? I can see from your review you are on 2.4.7 but I just want to double-check. This will help us replicate your issue on our end and work directly with you to find a solution. Kind Regards, World of Peppa Pig TeamNeeds more educational content
My 18 month old is Peppa’s biggest fan. She won’t watch anything but, and the app is the only one out there she likes. We both love the app, I just wish there was more educational content for her age range. That’s my only problem with her watching Peppa Pig is that she isn’t learning anything. Just wish the app could at least be a little more educational!Show lessAmalsmom
Update not working
Dear app support
Since the Halloween update the app is no longer working. The map won’t fully load. Any suggestions?
Thanks StephOpheliaSteph
Developer Response
Hi Steph, We are sorry to hear you are having issues with the app. We have found the reason for some users not being able to open the app is because they are signed into a different account to the one that the subscription was purchased on, so please do check that. Otherwise, please contact us at subscriptions@peppapig.com including as many details as possible regarding your issue, so that we can work together with you to find a solution. Kind regards, The World of Peppa Pig Support TeamLove but stuck when trying to update to new map
Currently my app won’t load. It goes through almost until the end then gets stuck on updating new map. Tried force quitting and uninstalling and reinstalling but still no avail.jaime3890
Love Peppa Pig- can’t share subscriptions 😢
My kids love Peppa Pig and we have just discovered this app which so far my kids love, sadly in app purchases can’t be shared with our family share plan. If they can fix that I would gladly pay for the yearly subscription, and give this app 5 stars, otherwise this is pointless when you have two toddlers that want to play with Peppa Pig on their own devices. Please fix for the love of Peppa Pig Oink!Show lessAnesa0507
Developer Response
Hello there, Thanks a lot for your feedback. Unfortunately, we do not have yet the functionality to share the subscription across multiple devices. It is something we are working on and that we are planning to release in 2020. Apologies for the inconvenience. Kind Regards, World of Peppa Pig TeamUnable to subscribe 😭
I’m going insane, thought this was a free app then to find out I will be charged after 7 days free trial, I’ve been searching and searching for two hours a way to cancel subscription before I get charged. And it’s impossible been trying to google it as the online website is no help and it says to go through settings and click subscriptions and press turn off auto renew but it says I’m not subscribed to anything because it’s a free trial!! So I have to wait to be charged before I can cancel it :( I’m devastated and frustrated as haven’t got the money or time for this!Show lessTabitha_xx
Developer Response
Hello Tabitha, Please check the following guidelines to unsubscribe: https://support.apple.com/en-gb/HT202039 If no active subscription appears under your apple profile, this means you have not started the free trial and therefore won`t be charged after 7 days. Kind Regards, World of Peppa Pig Team
