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Disappointed
After feeling the need to reach out for support, I hopped into the chat to talk to someone. That was a joke. After being connected, I said I was feeling depressed, got a reply 2 minutes later, then when I explained why, I sat there for 9 minutes with nothing. Just as I add another message saying don’t bother, thanks for the “support,” I finally get a reply that would have taken 10 seconds to write. Really poor when you’re supposed to be there to help.Show lessDeveloper Response
We're truly sorry to hear about your unsatisfactory experience with our support chat. Your feedback is invaluable to us as we strive to improve our service. To better understand how we can assist you, please reach out to us at hello@sonder.ioI don’t recommend them
I used support chat and I was a very bad experience not professionals not trained they will test your patienceDeveloper Response
We apologize for the negative experience you had with our support chat. Your feedback is important to us, and we’ll use it to improve our service. We value your patience and understanding as we work to address these issues. Please reach out to us at hello@sonder.io so we can learn more about your experience and make things right.DONT USE THEM
Don’t use them, this is a terrible service. Because of them miss judged the situation, which made my family had to wrap up a happy Friday dinner with friends, and came back home with 5 police officer at my home. And I been forced taken to hospital. Now my 9month old son stay in the hospital with no bed, no enough food and warm clothes. SO DONT USE their SERVICE, that can make your life with full drama, and can’t solve any problem you need.Show lessDeveloper Response
We understand your frustration and apologize for any inconvenience you've experienced. Please know that we are actively working on your complaint. Please reach out to us at hello@sonder.io if you want to provide further details to your compliant. Your feedback is invaluable and helps us ensure we provide the best possible support for everyone.