BCU Bank User Reviews

BCU Bank
BCU Bank
Police & Nurses Limited

Top reviews

Good banking app

It’s good but way too orange and bright. Need to be able to set a dark mode.

Response from developer

Working on it!

Disappointed

I’ve been using App for a number of years. Have never encountered any problems, even problem free updates. I have just updated App, and can’t get it to fully open. It opens then crashes. It doesn’t even get to sign in stage.

Slow

This app is so very slow to respond. Also I’m not a fan of having to slide to find the arrow to make a payment.

Will not load

App will not load and I am unable to log into my account

Response from developer

Hi Will, apolgies for the issue. Could you try uninstalling and reinstalling and see if that helps?

When its working it’s great!!

Not sure why but the app stalls before login, or just lingers while logging in.

I hope the app service improves.

Response from developer

Hi iwiz, this doesn't sound normal. If you could try deleting and loading a fresh install please to see if that helps? alternatively test using a different internet connection. If the problem persists please get intouch.

Straight forward and easy to use.

A lot easier to use than some of the other banking apps. The quick view hasn’t been working for a couple of weeks though.

Response from developer

Hi speedybanker, are you referring to quick balance? the settings for this are available under 'settings' off the main menu. Remember if you want to be able to view this on the login screen be sure to click on the little cog, top right of the quick balance settings page to activate.

Seriously impressive App

I recently changed banks to BCU for a better service experience and this App is like the icing on the cake.
So easy to use and so feature rich that the team who put together this amazing piece of kit need to get an award. I would find it hard to change banks just based on the app alone. Well done team
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Pretty good

Reasonably straightforward. Apple Pay is nice. The app is easy to navigate and doesn’t have any glitches or annoyances. Fast transfers. Pretty good.

Activate new cardiac

Great app but activating a new card on the app is non existent.

Response from developer

Hi Cardiac, thanks for the feedback. Cards available for activation are available in the card management section, If the card isn't available there please let us know.

Don’t use the app

I don’t need to do online banking often, but when I want to make use of the facility it must work.

Unfortunately it does not always provide the information I require. I am forced to login repeatedly. This app is amateurish and a pain.
And at the height of my frustration a window pops up asking for
Me to rate the app.
Well there it is. Poorly written app that doesn’t do the basics well.
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Response from developer

Hi, Apologies for the frustration. If you would like assistance with your app install please get intouch with us at; digital1@pnbank.com.au. Thank you.

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