Leave a Review Firewalla
Moved from 1-3, but beware if you have the Gold Pro, you need Beta Software
After a lot of back and forth with support, it turns out I needed a beta version of the software. Nevertheless, they desperately need a manual for this. Too much searching Google/Reddit and their website to set things up. This is partially because I by far prefer a web interface rather than an app.
Additional criticism because the app doesn’t flip to landscape mode, which makes it virtually impossible to use on a tablet. They’re not the only app with this problem, but when dealing with a device like this, having it work with a tablet is important, because that’s far more efficient than using a phone.
Original
I have the Gold Pro and the app can’t find it. Doesn’t matter if it’s plugged into the network (which in this case is coming off my router, since using it directly off the ONT requires it be setup for a VLAN and I can’t get into the device to do that. So Try using the app and nothing. Try connecting my iPad directly to the firewall and nothing. I have no idea why there’s not just a simply login from a web browser to start the setup. That would make life much easier than relying on an opaque app trying to find the device and consistently failing. If I don’t here back from Firewall in the next couple of days, I’ll have to return it, which I really don’t want to do, but I’m not gonna get stuck with $700 brick.Show lessCasey stencil
Zero stars. Not recommended. Don't waste your time or money.
I bought my Firewalla blue about three years ago, and I have never gotten more than about a month or two of continuous use out of it. The only tech-support they have communicates by email, sometimes they reply fast and sometimes they don't and that means problem-solving takes a very long time. it's obvious that every reply goes to a different person and they have you go through the same steps over, and over, and over again. Essentially it never worked right since day one and tech support have strung me along having me repeat "solutions" for so long that the warranty has since run out.
This is not even close to plug and play, and unless you are very skilled at network administration don't waste your money.
they told me (in writing) that "Firewalla does not work well in simple mode".
To be honest, I might have just gotten a lemon (and the actual working product is good) but the way their tech-support works virtually guarantees you have no chance of returning it within the alleged warranty period.
I will update if they do the right thing.Show lessbahdifg
Best home Firewall feature set
I have a Firewalla purple that has been running my network for about a year now, it’s has all the features I need to monitor my network and set rules for the kids and what not. The visibility on the app is also very well done and layed out.
Update: upgraded to gold plus for faster speed. App continues to improve and add features without compromising stability. Overall excellent app/product.Show lesscamfj