NORAD Tracks Santa Claus User Reviews

NORAD - North American Aerospace Defense Command

Top reviews

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Alright bit could be better

I like this verion but i liked the old one better i cant find the track santa button and the count down has finsished it came up with a blank screen and i thought it could get it back i turned off my phone and now i cant find the button to track him the old one has the button and if he had not left yet it would say praparing presents i loved that and i would easily be able to track him but today has felt different i got all exited and getting sad that something wont let me track santa : (.

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sunday os an ice cream

a year ago

The new look

Will you please bring back last year’s animation? It was much more realistic — especially when one viewed Santa, sleigh, and his reindeer “flying” directly over one’s head! This year’s changes are awful!
And I want to know exactly on a world map where he is at any moment, like last year. I didn’t install this app to play games or all this new stuff. I just wanted a visual experience that I could get “lost” in, as I did in last and previous years.

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very fisappointed

a year ago

Response from developer

Thank you for your feedback, you may be referring to the live Santa Tracking feature of the app. We're currently counting down until we start our live tracking where the feature containing the world map and Santa's current location in flight will be displayed as you've enjoyed in previous years!

New version still has issues—which now appear to be resolved

The initial big revision a week ago wouldn’t load properly and run on my iPad Air 4 or iPhone 12 Pro Max. Version 3.1 came out today and did start ok on my iPad but still throws an error on my iPhone. It says “ an unhandled error has occurred, Reload “.

I spent some time looking through version 2 and everything seems to be working much better. The error referenced in my previous review is no longer occurring for me. I have changed my rating accordingly.

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wxdude2

a year ago

Response from developer

Thank you for the feedback, we're continuing to look into any issues that may be causing problems on some user devices. We hope version 3.2 (coming soon) will help fix your issue.

Well, it WAS fun!

Just updated app to 3.4 & it no longer works! “An unhandled error has occurred. Please reload.” Reloading had no effect, nor did deleting the app & reinstalling.

****UPDATE****
Very speedy response from the developers & the app now works again.
Back up to 5 stars.

EaglesDAG59

a year ago

Version 3.0 Broke the App & fixed

Version 3.0 broke the App. On opening the updated version, it gives an error message “An unhandled error has occurred.” The it doesn’t load. It’s dead. Hope to see a fix soon. Christmas won’t be the same without it. Otherwise, it was a fantastic App. No need to worry about not having the App work. It’s fixed and working great! Repaired very quickly too.

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Episodic Cluster Bill

a year ago

Response from developer

We appreciate that you have thought our app to be fantastic! We've been working hard on an update, and we appreciate your feedback, it helped us identify that a significant portion of our user audience was experiencing issues! We believe we have fixed the problem and will have an update landing soon. We hope you have fun tracking Santa with us this year!

If you like the “unhandled error” message, this app is for you

Sunday the 12th of 2023 and a recent update to the app has rendered it useless on both iPhone 15 Pro, and iPad Pro. App attempts to open but you get presented with a blue screen and message at the bottom that says, “ An unhandled error has occurred, please reload”. I gave three stars because prior to the broken update, it worked great for my family. I’m sure the developers will correct the problem. Also, tried deleting the app and reinstalling it….no love

Thank you for the quick response to the update issue. I understand these things happen. I’ve updated my rating from 3 to 5 stars because it’s rare to have a developer respond with an acknowledgment of a problem, take ownership of it rather than blame the user and supply a patch so quickly.

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Nik. A

a year ago

Response from developer

We're glad you've enjoyed our app in the past and we truly appreciate your feedback, it helped us identify that a significant portion of our user audience was experiencing issues! We believe we have fixed the problem and will have an update landing soon. We hope you have fun tracking Santa with us this year!

Not loading

I just downloaded the 2023 update and it won’t load.

Noslom

a year ago

Fun app

I have enjoyed this app for many years
But starting yesterday when I tried to see the tracker I get an error message. “An unhandled error has occurred reload”
When I try to reload nothing happens
All my updates are current. The app was working last week

Sablesox

a year ago

App

Just updated this app and now it’s having a occasional error has occurred. I try hitting the reload button but it does nothing until you fix this. You guys don’t get any more stars other than the two stars I give you until you fix this issue I want to fix so I can see everything I’m not giving you anymore stars until you get it fixedand I just updated it today and it was working fine yesterday until your update happened so you need to fix it again and put out a new update

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Cowboys3409

a year ago

Response from developer

Thank you for your feedback, it helped us identify that a significant portion of our user audience was experiencing issues! We believe we have fixed the problem and will have an update landing soon. We hope you have fun tracking Santa with us this year!

Nov. 12, 2023 Update

Just downloaded the new update. The app has a new look and now I doesn’t open. Keeps saying “an unloaded error has occurred. Reload”. I have restarted my phone and it still happens. Hopefully this is corrected before Christmas.

Hamerd49