Lost message, could be more useful
I’ll give them a bit of a pass on benefits just being intentionally complex and bureaucratic to discourage and micromanage their usage, plus the whole insurance industry stacking middlemen on middlemen on terms and technicalities in pursuit of profits, but the app doesn’t do much to make any of that better.
E.g. you’re a dynamic app: why not surface FSA/HSA under both medical and tax savings tabs? Why not maintain the history of my past FSA accounts contributions and claims instead of yeeting them in the digital trash on March 31st.
I guess virtual health cards and easy to find account numbers are useful - two stars for that, but up your ux game and save messages as drafts don’t drop them.
Response from developer
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