New app back end
We have updated the app to use DoorDash backend with zero commission. The app is flawless now. Please give it a try.
do not use this app!!!
do NOT download, use or try to order online from this app.
it will reject your order but charge your credit card anyway and you’ll spend weeks of multiple phone calls and visits to the restaurant unsuccessfully trying to get a refund.
it’s a shame because their food is good but not so good that i’m willing to be out $140 and keep trying to get my money back.
either dine in or call in your take out order but do not use ororder from their app. even the staff said “oh this happens all the time” when i went in and was told they’d issue a refund that they never did provide.
it will reject your order but charge your credit card anyway and you’ll spend weeks of multiple phone calls and visits to the restaurant unsuccessfully trying to get a refund.
it’s a shame because their food is good but not so good that i’m willing to be out $140 and keep trying to get my money back.
either dine in or call in your take out order but do not use ororder from their app. even the staff said “oh this happens all the time” when i went in and was told they’d issue a refund that they never did provide.
Show less
Super confusing interface
The checkout process in the app leaves your order up after you pay as if it hasn’t processed. Insanely, there’s not even an email confirmation so you have no clue whether it went through or not.
Tanoor’s food deserves a better app
This app’s user interface is bizarre, and a case study in terrible design. The five star reviews are friends and relatives of the app author or have never used a phone app before.
Buttons are in weird locations. Thinks you should click on are greyed out. You cannot do basic things like edit a menu item. (Delete and re-add.) When the order is submitted the app suggests you to call the restaurant to verify it’s been received. There is an email, but it’s lacking any useful information like the time selected or what was in the order. It thus becomes a leap of faith that everything works out.
Apple Pay is an improvement over an earlier version requiring you enter credit card info In separate boxes.
While the prices are same as menu, there are unexplained service charges (5%) added on at the end after tip.
I love Tanoor but hate this app. After each order I delete it, it bothers me so much.
Buttons are in weird locations. Thinks you should click on are greyed out. You cannot do basic things like edit a menu item. (Delete and re-add.) When the order is submitted the app suggests you to call the restaurant to verify it’s been received. There is an email, but it’s lacking any useful information like the time selected or what was in the order. It thus becomes a leap of faith that everything works out.
Apple Pay is an improvement over an earlier version requiring you enter credit card info In separate boxes.
While the prices are same as menu, there are unexplained service charges (5%) added on at the end after tip.
I love Tanoor but hate this app. After each order I delete it, it bothers me so much.
Show less
Response from developer
Thank you for your feedback. All your concerns have been addressed. We also now support Apple Pay. Please check it out
Can you adopt Square or Clover
The app doesn't even work on some devices. Horrible UX as well.
Disastrous user interface
Love the Apple Pay integration. One star earned for that. The user interface is a nightmare. Active buttons grayed out, UI repositions off screen, a BACK button overused for all navigation. Fire that UI intern and redesign this please. Tanoor’s great food deserves better.
Crashes on Checkout with ApplePay
Crashes on Checkout with ApplePay and removes the order.
Response from developer
Hi, this was due to changes in iOS 15 that caused the app to fail. The latest version works now. Please try the latest version 38. Sorry for any inconvenience
Amazing App!
This app is so cool! It lets place your order by yourself which is amazing so you know what you’re ordering. It asks to select a location to pick up your order from since there’re two locations. No extra fees for using the app. You pay same price as if you order in restaurant. They recently added Apple Pay and that saves me a lot of time when I’m placing my order! I just love this app! It’s so easy and nice to use!
Show less
Customer Friendly
I am regular Tanoor restaurant’s customer, I recently start using this app. I found this app is very easy to use. Now i am regularly using this app and i would like to highly recommend this app to all Tanoor customers.
great app
saves me time and money. same in store prices. uses Apple Pay. great to see great improvements over time. this app gives us access to all their menu options and special requests
