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I don’t need to play for my entire bankroll when I select a tournament worth 3 percent of it.
Game works perfectly fine. However, when you select a tournament with one buy-in, and for whatever reason the game gives you the option of that buy- in or another one that is worth your entire bankroll, and you make one false click and are then playing for everything you’ve accumulated, it can be pretty frustrating. Until they remove that option, or at least ask for confirmation for playing for your entire bankroll, I am giving this one star. I just lost all the play money I’ve accumulated over the last 3 months and want to smash my iPad because of this poor option and my mis-click. Thank YouShow lessJeremy458384&
Fun, but major glitch
This game is fun and I enjoyed playing and climbing the ranks. However, there is a major glitch that occurred three times. I emailed customer support and never heard back which is part of the reason I’m only giving this app 3 stars. Here is the issue: I entered a sit and go tournament, however it did not fill up for several minutes so I returned to the lobby. There was a pop up asking if I want to leave and it noted I would receive a refund of the entry amount. I did not receive it. This happened three times with a 50M, 50M, and a 10M buy-in. Most people who are playing for those wagers have either spent real money on the app or have played for many hours earning the developer revenue through ads. These glitches should not occur. If someone from the developer reads this they should know that I emailed them and my userID is RichBrag6480. I am happy to help assist in resolving this bug.Show lessFriendlyFolk
Developer Response
Thanks for reporting here as well. We are facing an unusual volume of queries, but I'd like to assure you we will get to your email. If you'd like, you can contact us on our FB page (@jackpotpokerbypokerstars) and we will make sure to investigate any issues.So I Loved This App but then...
My wife and I wanted to play poker during quarantine. So I downloaded about a dozen and have been trying them out.
The app doesn’t hand out chips like napkins so there are few table bully’s just throwing around chips knowing they will have a ton more in an hour. Generally, the cards seem to be pretty random. I have seen more high card, pairs, and two pairs win than other sites. And often their is no chance for anything higher than trips - like real poker. The Spin and Go Tournaments were definitely the best. That was 5 stars.
But it lost a star because the spin and go tourneys say a chance to win up to 100x the buy in. I have never seen one be more than 3x the buy in and I’ve played a lot. So down to 4x.
But this morning when I logged on, there was no poker to play!?!? The only options were slots and featured which had slots and chip sales. Even my daily challenges tell me to win x number of hold’em games. But that’s not an option now. I only dropped it to 2 stars because I’m not giving up hope yet that they will fix this.Show lessJermTheRugger
Can you give a negative star review? -⭐️
Now that PokerStars has removed the 6 player “HoldEm” tables; completely gone & was what I mostly played, they can kiss this player goodbye!!!
I played this game on occasion and climbed fairly well on my own and they have removed HoldEm completely. WTH?!!??!?!? Well, I hate that I have to, because their HoldEm rooms were pretty well laid out; insta-chat, player info, advance opportunities & so-forth. Even their customer service was decent; messaging was easy enough & quick to respond.
So, I hope they listen to their customers & read my and other’s reviews, (I will check back in a week, or so to see if they have) I can honestly say, that if HoldEm doesn’t return in what I enjoyed most about the game, I will dump this game & they will have lost a customer!!! And I imagine many, many others will, if not have already followed suit!Show lessSkisaWinner
A pretty fun one
This app is pretty fun and pretty straightforward to use. The primary reason why I didn’t rate it at 5 stars is because of the fact that there’s no ability to merge accounts or achievements. My account on my computer and my account on my phone were two different ones since I used the “guest” account (FastDog7W606) on app and my current account “briancovey16”. I just wish the achievements/exp and chip transferred over, I had a little bit saved up, but I’m missing those VIP bonuses!! All in all, pretty great app, but make an account with Facebook otherwise you’ll lose everything up until that point to start fresh :/Show lessBrianCovey16
Joined for Texas Hold’em and its no longer offered
I downloaded and began playing this app 4-5 days ago and had a lot of fun on it. Good format, fast play, easy to chat at the table, achieved my goals for the first 3 days. When I signed in the next day, they removed the poker feature I was playing on. In the picture shown to advertise their app shows the following four play options: 1) Featured; 2) Poker (this is what I enjoyed and would rate 4.5 stars); 3) Slots; 4) Live Games.
For some odd reason, over the past two days they have removed the “poker” play feature. The rest of the live options appear to be slow and are not enjoyable for me personally. Sent them an email and hoping they respond.
If they return the feature, I would rank this app 4.5 stars so long as it doesn’t disappear everyone few days with gaps of no play options in between these break periods.Show lessOliver Rat
I just want to play
I’ve played for a while and I was too in my state for a while. One day I stopped playing and I used my Facebook account to log in and play and the other night I decided to download this app again. I’ve put $25 in on this new account and who knows what On my old account. I tried logging in with the old account and it just doesn’t work. I loved playing this game but I logged on today and couldn’t even play hold em which is the reason why I downloaded this. All that shows up is slots and live games and the featured games but I miss the large games I used to be able to play with 6-8 people or whatever number above 3 players there was. A few months ago this game was perfect and one of the only apps I enjoy on my phone. Now clearly there’s been an update and I don’t like it and I don’t understand it at all. I just want to play hold em.Show lessJsfhfjajah
No poker
This sounds ridiculous, but I opened the app today and there’s no option to play poker any more.
Under the featured section, they are promoting their slot games and a chip buying event. There’s another tab for live games, but I can’t find the option to just get into a poker table anymore. I opened the app and checked it out a few times throughout the day, went through ALL the menus and I can’t figure it out. I’ve used the app a hundred times. I can’t find any resources or a way to contact them online so I figured I’d post a review here. Can anybody point me in the right direction? I am really confused why they would just remove the option to quick play from the front page and then make it this hard to find.Show lessPotatoess
Winnings
Each tier of buy in has a higher jackpot spin in which you could play for a large amount of chips. Unfortunately that’s never the case. Example: just bought in for 500k, and played for 750k! That’s robbery! At the very least you should be playing for the buy ins, of the players! In this current situation, if you lose one game, you have to win the next two tournaments to break even! That’s BS! This is how they get you to make a purchase if you want to continue playing, smart! I’ll continue to play until my free chips runs out, but if I’m paying to play, I’m gonna play live cash games instead of paying to play for free.Show lessJason@Indiana
Garbage. Stay away.
This isn’t real Poker. It’s completely rigged. I had a 40% tournament win rate when I was beginner/novice rank. But now that I’m in ‘skilled,’ I’ve lost about 20 tournaments in a row with maybe ONE win in between for only a 1.5x gain and my win rate has dropped to 37%. I am not exaggerating. Ever since my rank has been in ‘skilled’ tier, almost every single hand that I raise, the other two players call me with absolutely nothing and then one of them hits the nuts on the river. I have lost with pocket aces to quad 2’s TWICE this week.
After you begin requiring a large amount of winnings to advance to the next tier, the game tries very VERY hard to clean you because it knows you’re likely to spend. It’s merely a cash grab, nothing more. It’s also full of glitches such as having your cards dealt to your face down, or being unable to raise. Big waste of time.Show lessBabaju2
