Free
i-net HelpDesk Mobile 2.0
Access to your ticket system
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Ratings
📼7 scs
Content
📦w/o updates
Updates frequency
🗣❌ unsupported
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- Versions
- Price History
- Description
- FAQ
All Versions of i
1.66
October 19, 2023
* Added compatibility for i-net HelpDesk version 23.10
* Various stability improvements and bug fixes
More1.65
October 24, 2022
Bug Fixes and Quality of Life improvements. (Tickets were sometimes not able to be created for owners which had not yet been in any tickets.)
More1.64
September 1, 2022
Bug Fixes and Quality Improvements
1.63
July 28, 2020
Ticket details layout problem fixed (edit icon was not visible on smaller displays like the iPhone SE)
More1.62
July 11, 2020
- Various bug fixes and improvements, including a fix for a couple of rare crashes.
- Compatible with the latest i-net HelpDesk version, 20.4 - can display the new ticket views.
More1.6
May 2, 2019
This version of i-net HelpDesk Mobile offers the following new and improved features:
+++ 100% native iPad version
+++ create and dispatch new requests
+++ transfer orders to other resources
+++ add and manage attachments to tickets
+++ display a message if several supporters are active in the same ticket - as well as blocking the editing function for non-editors
+++ put tickets on "unread"
+++ and much more to improve stability and usability
More1.052
November 20, 2017
NEW FEATURES
* Choose categories from the category tree of your i-net HelpDesk
* Access your knowledge base with a quick link under "More..."
BUG FIXES / IMPROVEMENTS
* Status Icons could disappear with network issues or quick logging out and back in
* Fixed layouting issues on iPhone SE and iPhone X
* Ticket times are now displayed correctly as hours and minutes in the ticket properties
* Language setting of the app now correct based on your user and device settings
* Fixed layouting issues in landscape mode
* Improved keyboard behavior in e-mail answer mode
More1.051
November 1, 2017
Push notifications are now offered for resource changes! Activate it in your configuration of i-net HelpDesk 8.1 and switch on resource notifications in your Java client.
More1.04
July 21, 2017
* Attachments can now be added from either the camera, the photo library, or any other source of documents on your device, using the iOS Document Picker.
* Tickets can now be answered, having emails sent by the HelpDesk
* Rich text entry of editing steps and emails now supported
More1.03
June 22, 2017
Ticket attachments can now be viewed and exported.
Price History of i
Description of i
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.
This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view support tickets. You can also define your own filters to see precisely the tickets you need and perform actions on these tickets such as Close or Edit.
i-net HelpDesk Mobile 2.0 is the successor app and has been rewritten from scratch with the latest Apple technologies. It will be continually receiving new features and improvements in the coming weeks and months.
・Attention: In order to use the full potential of the app, you'll need the i-net HelpDesk server which can be obtained from our website.
・・・ Functions of the mobile i-net HelpDesk ・・・
・Show ticket lists as defined by ticket views - a new concept for dynamically generating ticket lists based on filters
・Log in as Supporter or Dispatcher
・Access to jobs according to configured rights
・Display details of the orders, including the processing steps
・Display of formatted text in the processing steps
・Preview of Requests
・View and export ticket attachments
・Perform actions on Requests such as Close or Edit
・Set a due date or an effort estimation for ticket actions
・・・ Prerequisites ・・・
To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.
・・・ Check out the i-net HelpDesk server ・・・
You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.
If you want to test your own i-net HelpDesk server internally, and with your data, you can download the software for free from our website www.inetsoftware.de/de/helpdesk. This server license will be limited to 60 days and has no restrictions during this period.
・・・ Support ・・・
We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the "More" button in the app or at helpdesk@inetsoftware.de.
During the 60-day trial period of the i-net HelpDesk server, you will also receive free telephone support.
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i: FAQ
Yes, i is compatible with the iPad.
The creator of i is i-net software GmbH.
Your iOS device must have at least iOS 12.0 installed to use the app.
i has not received any user ratings yet.
The App Genre Of I Is Business.
1.66 is the newest version of i.
i’s latest update was rolled out on July 7, 2024.
The app was launched on February 6, 2023.
Family-friendly content, no mature themes or violence.
The i app is now available in English, German.
Sorry, i is not available on Apple Arcade.
Sorry, in-app purchases are not accessible within i.
Unfortunately, i is not optimized for use with Apple Vision Pro.
