I have been a member since 1991 and have insured several boats with Boat US Insurance. I have never filed a claim, paid the premiums and have always had good customer service, until you partnered with Geico.
I called to get a quote to insure my wife’s boat and what a horrible experience that was. The person we spoke to was less than forthcoming about what the policy covered. Said we have to accept the policy before we could have the details on coverage. That’s ridiculous, what are you hiding? My wife has Unlimited Gold towing with Boat US already but your agent included towing in the quote saying it was better than Unlimited Gold even after we told him several times we already had towing. He questioned both my wife’s and my ability to handle a boat, that’s unacceptable. Apparently captaining a boat with Boat US insurance for the last 33 years isn’t adequate for Boat US/Geico. Our conclusion is you have no interest in providing insurance for her boat and given that I will be looking elsewhere to insure mine.
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