Leave a Review Hestan Cue
Beware…
When it works, it’s wonderful. I’ve made the most superb ribeye steaks using my Bluetooth-enabled pan. But I’ve had it over a year and the app is definitely glitchy. Worse, it stopped working completely now (cannot log in, cannot create an account, cannot open the app past the intro screen)… I tried to report it here and it says the Developer doesn’t allow that feature. When I tried to go to their website for App Support, their server/website cannot be found. Effectively, my pan is bricked and the recipes I saved are totally inaccessible.Show lessUsed to love this system. Now, not so much.
The Cue system is app-based, which means that if the app isn’t working, you can’t use the recipes. They say you can use your own on Control Mode, but what about when you can’t even sign in? The only option is to use them by changing the temperature on the base. You have induction, but NOTHING MORE! By the way, the app isn’t working, so if you’re considering buying the cookware, DON’T.Show lessApp worked great for a couple of years and now does not
I purchased the entire Cue set when they did a colab with thermomix. I have enjoyed using it for fried eggs, scallops, and lots of other great dishes. The app has not been updated in quite a while and now it simply does not work. It said that I didn’t have Bluetooth sharing on (I do) and then that Wi-Fi needs to be connected (it is). It logged me out, won’t let me sign back on and the recipes don’t load. I tried submitting a support ticket but no luck. The biggest problem? I can’t even manually use this as a normal induction system because the app is down. Please fix this!Show less