App not accepting payment and locked out of account
I was really looking forward to setting up the jiobit when I received it yesterday. I made an account on the app the day before in anticipation of receiving the device. I go through the steps of setting up the device and when it’s time to process my payment for the subscription, it keeps taking me back to the same payment screen. I deleted and reinstalled the app, and now I can’t login to my account. When I try to login, it keeps asking for my phone number to send the confirmation number to. It’s basically asking me to make a new account when I just want to login, and then it’s not letting me into the account as it gives me the error message that “an account is already associated with this number”. My issue is that this company doesn’t have a phone number to call, or a real customer representative to speak to. You have to chat with a robot who sends you an email saying someone should write me back. For a company that sells a tracking device for safety, you should have a live customer service rep available to speak to. I bought this for my son to wear on an upcoming trip who has a disability, and this is a time sensitive case. I was hoping to start having him wear it today as he went to school. I hope to be contacted today to have this issue rectified. If this is rectified today, I will change my review. But I am feeling unsettled that I can’t begin using this device.
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App is disgraceful
I’m paying over $200/year in subscription fees after paying over $100 per device, and their app won’t let me add any trusted members to our “care team” or do anything as simple as update my contact information. This is very basic stuff that any moderately competently company should be able to address. They haven’t updated their app in months. I won’t be renewing because I can’t trust such an incompetent company. It’s a shame because it otherwise would be a great product. Battery life is great. Tracking is adequate. Piece of mind… well, we had piece of mind. I no longer trust the device or the app if the company is this incompetent and unresponsive.
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Extremely Annoyed
The app is broken and I can't login. I tried to reset my password but don't receive an email. When it appears to log me in, I can see my child's info for 2 seconds and then it automatically takes me to a "set up a new device" screen. It's in some sort of loop. I called customer service and it's an automated service telling me to access the chat with the app....that I can't get into! WTH! And I could t find a portal version to login as it is just trying to sell me more products. This is insane and what if it were an emergency?
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