Salon owner experience
Probably the worst salon scheduling software I have ever used. I have been in the salon industry for 10 years. They claim they can adjust things according to your needs, and do not do that at all. Cannot look up any client past or future appointments (client or salon cannot do that)clients can’t make an account so have to re put in info every time. Disorganized look to the whole site because services go in alphabetical order rather than by category.
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Unsatisfied
This Salon Schedule app doesn’t perform accuracy. I set my appointment not to be scheduled within 24 hrs and client are still able to schedule within 10 minutes before appointment time. This is ridiculous. I’ve reported this problem several times and was told that it was fixed. However still not fixed. I wouldn’t recommend this company. Very poor customer service. Not responsive in timely manner. My contact person is Ethan. I have text messages from him stating not to contact him in reference to the salon issue because it’s not during business hours. First of all my business hours are evident, when I call to report problems why am I getting a response not to contact you because of different time zones instead of saying we will fix problem. Very unprofessional. I see why this company had a 2 out of 5 it’s evident I’m not the only one unsatisfied
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Review
I don’t know why I am reading some of these negative reviews. App works amazing and support is always there to help. Does everything needed to run your salon / barber shop and more.