Nice but big privacy issues
The app works well, even if it has too many features and the interface can be made simpler. Most worryingly, the app doesn’t work on VPN. This is a strange move and there is no reason for it to be this way. Other banks have no issues and work normally. I will have to stop using the app if this issue continues.
Response from developer
dear customer, we appreciate your feedback and sorry to hear about the issue you are facing. Please raise your query at our dedicated portal for Complaint Management https://crcf.sbi.co.in/ccf/” -- Select Raise Complaint/ Request and Individual customer and submit, on the next page select category of complaints as YONO & proceed by sharing the error message. Team YONO SBI
App stopped working after update
Response from developer
Dear Valued Customer, We sincerely apologize for any inconvenience you may have experienced due to the intermittent issue. We're pleased to inform you that the problem has been resolved, and our services are now functioning smoothly. We kindly encourage you to retry the service, and if you're satisfied with the experience, we would greatly appreciate your positive feedback. Team YONO SBI
New version of YONO is not working
It’s very frustrating
Response from developer
"Dear Valued Customer, We sincerely apologize for any inconvenience you may have experienced due to the intermittent issue. please go to following path in handset -> Setting -> Apps-> YONO -> Storage -> Clear Cache/Clear data (Menu at bottom). If issue persists, please send an email to appfeedbak.yono@sbi.co.in with following details: 1. Mobile Make & Model 2. IOS /Android Version 3. Device IP 4. Screen shot of error 5. Mobile number and Account number 6. location of the customer and mention " SBIAPS290624011" in subject line
Unable to register
Response from developer
We regret the inconvenience caused by the intermittent technical issue you are encountering. We suggest trying again after some time, as this issue may resolve itself. If you continue to face difficulties, please email us at appfeedback.yono@sbi.co.in, mentioning the reference number xxxx in the subject line. Our team will be glad to assist you and provide a prompt resolution.
SAFETY AND SECURITY FIRST!
For the sake of transparency and fair disclosure, I served SBI as AGM, in charge of Vigilance Cases Inquiry. Hope my views are not overly biased.
Response from developer
Dear Customer, we’re sorry to know about your experience. Thanks for your valuable feedback. We have taken your feedback as suggestion to improve our app. We will take this up with relevant team.
CONNECTIVITY ISSUE EVEN WHEN BROADBAND IS WORKING
However today it appears to behave somewhat oddly.
It’s not opening. Says ‘there seems to be a network problem. Please check your connectivity’. My connectivity is excellent with Broadband speed of about 85 Mbps. All other apps are working. I am able to post this in App Store review. Only YONO has this problem.
When contacted Customer Service told me to uninstall and reinstall the app. I did. But still not able to register. Same display about connectivity.
SBI should perhaps have a system in place to deal with this kind of problem.
Inefficiency
Response from developer
Dear Valued Customer, We acknowledge your concern and regret for the inconvenience. Currently, YONO registration is not available for International Numbers but it will work if international roaming for Indian SIM registered with Bank is enabled and having outgoing SMS facility. The facility for International SIM is expected to be available in the coming months. Meanwhile, we request to use our Online Internet Banking @ www.onlinesbi.sbi Team YONO SBI
Garbage app
Response from developer
"Dear Customer, we apologize for any inconvenience you may have faced. Your feedback is highly appreciated, and we thank you for sharing it with us. We have duly noted your suggestion to enhance our app and will communicate this to the relevant team for their attention. "
Unable to register phone with RMN SIM.
I have tried multiple times using LTE data and on wifi always sending the sms within 1 sec.
No help provided within App to resolve the issue.
Response from developer
Dear Customer, have you tried YONO and faced any issues? We would love to solve those issues for you. Please let us know if in case of any issues. You can send email to us at appfeedback.yono@sbi.co.in mentioning the issue details. Team YONO SBI
Cannot be used internationally
Response from developer
Dear Valued Customer, We acknowledge your concern and regret for the inconvenience. Currently, YONO registration is not available for International Numbers but it will work if international roaming for Indian SIM registered with Bank is enabled and having outgoing SMS facility. The facility for International SIM is expected to be available in the coming months. Meanwhile, we request to use our Online Internet Banking @ www.onlinesbi.sbi Team YONO SBI
