If It Ain’t Broke Don’t Fix It! (Lender Perspective)
Fat Llama’s recent major update (around summer) has turned what was once a mediocre app from a technical standpoint into an outright terrible experience, both technically and in terms of user experience. The renting system and process now feel clunky and far less seamless than before.
As a lender if you forget to press the new button to signify that your item has been collected and then returned, you will not get paid. Worse, there is no prompt to remind you that this step is required. Even when you do click the button to confirm your rental has been returned, Fat Llama—who used to pay out 4–5 days after your item was collected—now pays out 2–5 days after the item is returned. This means if your gear is rented for a long-term rental, like 30 days, even though the renter has paid and Fat Llama has the money, you won’t get paid until 35 days later.
To make matters worse, even when payment is due, you can expect further delays, as I’ve experienced with all of my rentals since this major change. What was once a breath of fresh air for freelancers seeking an extra source of income has now become just another platform stacked against creatives. If it ain’t broke, don’t fix it!
As a lender if you forget to press the new button to signify that your item has been collected and then returned, you will not get paid. Worse, there is no prompt to remind you that this step is required. Even when you do click the button to confirm your rental has been returned, Fat Llama—who used to pay out 4–5 days after your item was collected—now pays out 2–5 days after the item is returned. This means if your gear is rented for a long-term rental, like 30 days, even though the renter has paid and Fat Llama has the money, you won’t get paid until 35 days later.
To make matters worse, even when payment is due, you can expect further delays, as I’ve experienced with all of my rentals since this major change. What was once a breath of fresh air for freelancers seeking an extra source of income has now become just another platform stacked against creatives. If it ain’t broke, don’t fix it!
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