So many issues
The service is unreliable - items are missing. If you ordered on a multi buy deal and the item is out of stock you lose the discount and get charged more which is annoying. There is no way to contact the delivery driver during the order, they can only contact you. So very often when they get lost they roam around for a long time before contacting for directions. Customer services never reply to messages through the app only respond if you send an email. The concept is good, but the execution is poor. Note the mark-up compared to Ocado prices for the same items. Coupled with the fact you can no longer order same day delivery on Ocado feels like they are attempting to squeeze more money out of you for a poorer service.
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Response from developer
Hi, we are sorry to hear that about the issues that you have been having on your orders with items being missing. For us to look into this further for you, please do contact our customer care team.
