Worst customer service ever
I ordered from DoorDash the experience turned into nightmare. I ordered around at 7:30 pm, and it was delayed over an hour. The delivery driver contacted me, said the shop was closed. But he was still driving toward my house. When he arrived he didn’t have my order because the shop was “closed” he came to tell me that without my order which was no make sense either. but since he came to my address the app marked it as delivered “Order completed.” Ridiculous
I reached out to DoorDash customer service thinking they’d handle this obvious error. Instead they denied my refund request twice saying it “looked like” the order was delivered. They offered me a measly $5 credit on a $35 order but why would I want to use this service again? I paid for something I never received and DoorDash refused to make it right.
The customer service here is non-existent and they clearly don’t care about their customers. I’m beyond disappointed and will never use DoorDash again. If you value your time, money, and sanity, avoid this app at all costs
I reached out to DoorDash customer service thinking they’d handle this obvious error. Instead they denied my refund request twice saying it “looked like” the order was delivered. They offered me a measly $5 credit on a $35 order but why would I want to use this service again? I paid for something I never received and DoorDash refused to make it right.
The customer service here is non-existent and they clearly don’t care about their customers. I’m beyond disappointed and will never use DoorDash again. If you value your time, money, and sanity, avoid this app at all costs
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It started off amazing...
DoorDash was slowly becoming my favorite delivery service. Until for one they started charging a service fee, for two the prices online are so much different than if you actually go to the restaurants. I’m guessing doordash has its own set prices? Which is ridiculous. I love that I can have certain places delivered to me but it definitely puts a hole in your wallet. The drivers are always friendly though. Oh, and another thing the gps for doordash should definitely be fixed. The drivers can never find my house it stops them at the end of my court so they always walk through to find me.
2024 update: I’m considering no longer using DoorDash. My orders have been wrong or messed up wayyy too many times to even count. This past year, I’ve had drivers deliver my order to the wrong houses, or take my food. And DoorDash doesn’t always compensate you for it. I think they should start holding these restaurants accountable and maybe they won’t screw up orders as often. I also think maybe DoorDash should consider drivers needing a PIN number when they drop off orders. So it’s confirmed the order is being dropped off with the right customer. And customers should have a 2-3 minute time frame to check the bag and make sure everything is correct or the dasher should be able to re-deliver to prevent unsatisfied customers having to reach out for refunds or credits that we may possibly be denied for. Just a suggestion.
2024 update: I’m considering no longer using DoorDash. My orders have been wrong or messed up wayyy too many times to even count. This past year, I’ve had drivers deliver my order to the wrong houses, or take my food. And DoorDash doesn’t always compensate you for it. I think they should start holding these restaurants accountable and maybe they won’t screw up orders as often. I also think maybe DoorDash should consider drivers needing a PIN number when they drop off orders. So it’s confirmed the order is being dropped off with the right customer. And customers should have a 2-3 minute time frame to check the bag and make sure everything is correct or the dasher should be able to re-deliver to prevent unsatisfied customers having to reach out for refunds or credits that we may possibly be denied for. Just a suggestion.
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PLEASE READ THIS!!!!
i only rated this 5 stars so my review will be seen. So basically i ordered a cookie tote from mcdonalds on doordash right? I then got the cookie tote. my dasher also informed me that she was waiting more than 15 minutes for the cookie tote and then they gave it to her after so long. So the problem here is that i did NOT receive all 13 cookies and before u think no my dasher didn’t eat them or anything. But Mcdonald’s did not put all 13 of them in there and to make it worse there wasn’t even 10 cookies in the tote?!!??!?! So i then requested a refund and they denied it? so i did it again and once again it got denied??? So i contacted physical online support and they didn’t even try to help or look into it. i wrote to them about what happened and they literally said since it has already been reviewed i’m ending this chat now? Like what that’s so rude all because for one i didn’t receive my full order and now y’all wanna deny me a refund? i feel that it is unfair and i am starting to slowly dislike doordash it bad enough it already expensive but to not give someone there money back is crazy i feel i should have gotten my money back or at least half of what i paid you know? I’m really disappointed in doordash i even attached a image proving it and they still denied me a refund. just lame doordash. will not be returning to order from u guys after that.
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