Disappointed yet still surprised
I tried to place a large order through a walmart platform seller but walmart kept blocking it for fraud. I have an active account there and everything was the same including the shipping address, items I was purchasing, my phone #, etc. i even turned on location services in the app so that it would hopefully see that my order would ship to the same address I've received orders to before and am physically at while placing the order. The only thing that had changed from previous orders was the amount was much larger than normal and with a new payment method.
Walmart's customer service is extremely quick, friendly, and knowledgable but powerless to help in this situation. There was no way to verify my identity or otherwise get them to let my transaction go through other than wait up to 2 days for an email from their fraud prevention team.
So instead I went to Costco and gave them a substantial amount of money instead. I know even this significant purchase for me is peanuts to walmart but turning away people looking to spend many thousands of dollars in a single transaction seems pretty dumb to me. Thankfully one of their competitors was willing and able to assist. In the future I'll still shop walmart and continue to buy and hold shares in their company but when I want to drop a bunch of cash I probably would either shop elsewhere or in person since the app kneecaps larger purchases.
Walmart's customer service is extremely quick, friendly, and knowledgable but powerless to help in this situation. There was no way to verify my identity or otherwise get them to let my transaction go through other than wait up to 2 days for an email from their fraud prevention team.
So instead I went to Costco and gave them a substantial amount of money instead. I know even this significant purchase for me is peanuts to walmart but turning away people looking to spend many thousands of dollars in a single transaction seems pretty dumb to me. Thankfully one of their competitors was willing and able to assist. In the future I'll still shop walmart and continue to buy and hold shares in their company but when I want to drop a bunch of cash I probably would either shop elsewhere or in person since the app kneecaps larger purchases.
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Response from developer
Your satisfaction is important to us. If there’s anything you need or if we can help in any way, reach out anytime at https://walmrt.us/3O2Lu9k
Love Walmart
I just revisited Walmart and am in LOVE. One negative comment I do have about a very recent in-store experience I had was, and I won’t mention any names, but I had a very bad experience with one of your checkout people, cashiers. She was super unfriendly, and when I tried to be kind, she was super rude. She actually asked me if I wanted to check out in a different line. I told her no, that she could check me out, but that I would be back to the store the next day and let the store manager and, a superstar employee with whom I had worked a few days earlier, know about my experience with this woman.
I am a very good shopper! I am also a promoter. This cashier should not, in my opinion, be working where she is interacting with the public. I understand that people sometimes have bad days, but as an experienced business person, and a mother of an adult son, I would relay to this woman that she needs to leave her personal life at home… And come to work with a smile on her face. Just a piece of advice. In my opinion as well, this negative negative attitude of this particular employee at Walmart, may cause the next customer to NOT want to shop at Walmart! Just thought you should know.
I will definitely be back to Walmart, and probably this particular Walmart. I am hoping this employee has a smile on her face when I see her!
I am a very good shopper! I am also a promoter. This cashier should not, in my opinion, be working where she is interacting with the public. I understand that people sometimes have bad days, but as an experienced business person, and a mother of an adult son, I would relay to this woman that she needs to leave her personal life at home… And come to work with a smile on her face. Just a piece of advice. In my opinion as well, this negative negative attitude of this particular employee at Walmart, may cause the next customer to NOT want to shop at Walmart! Just thought you should know.
I will definitely be back to Walmart, and probably this particular Walmart. I am hoping this employee has a smile on her face when I see her!
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Response from developer
We really appreciate your review and want to improve your experience. Share more with us at https://walmrt.us/3Ukz8Nn, so we can assist you further.
DEFINITELY NOT 5 stars
Idk if this will make it to the feed but I hope it does. Walmart is amazing … their products and prices…, but the PEOPLE and employees LACK training, integrity, knowledge and drive. What happened to QUALITY? And honest businesses? Walmart will advertise ALL these products on their site- specifying the certain location and store—— and you ORDER these items and even choose substitutes based off of what they ADVERTISE that they have (AVAILABLE/IN STOCK/NOT IN STOCK) but then you don’t receive these items but you know what is always available and what you receive?!? WALMART BRAND PRODUCTS!!!! They will advertise a brand name which is unavailable but THRIR VERSION is always available! It’s beyond a pyramid scheme- THEN they put a HOLD on say $460 when your order is $380 total then when you have items missing or not received, your order total is say $310- so HERE THEY ARE WITH $150 of YOUR DOLLARS FOR 10 days while you’re not only without the ITEMS TGAT THEY *ADVERTISE* oh! Don’t forget the delivery charges and Walmart plus and the fact that u paid ten dollars to get it within an hour but you received HALF YOUR ORDER?! lol FALSE ADVERTISING!!!!!!! And I’m without my money (not EBT or food stamps) for a week- and the food I needed- what if this was CHRISTMAS DINNER AND YALL FORGOT AND DIDNT HAVE HALF MY ORDER /ITEMS?!
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Response from developer
To promptly resolve this issue and offer personalized assistance, we encourage you to reach out to our dedicated support team at https://walmrt.us/3XhoAPF. Our team is well-equipped to address your concerns and ensure that your needs are met efficiently.