Disappointed yet still surprised
I tried to place a large order through a walmart platform seller but walmart kept blocking it for fraud. I have an active account there and everything was the same including the shipping address, items I was purchasing, my phone #, etc. i even turned on location services in the app so that it would hopefully see that my order would ship to the same address I've received orders to before and am physically at while placing the order. The only thing that had changed from previous orders was the amount was much larger than normal and with a new payment method.
Walmart's customer service is extremely quick, friendly, and knowledgable but powerless to help in this situation. There was no way to verify my identity or otherwise get them to let my transaction go through other than wait up to 2 days for an email from their fraud prevention team.
So instead I went to Costco and gave them a substantial amount of money instead. I know even this significant purchase for me is peanuts to walmart but turning away people looking to spend many thousands of dollars in a single transaction seems pretty dumb to me. Thankfully one of their competitors was willing and able to assist. In the future I'll still shop walmart and continue to buy and hold shares in their company but when I want to drop a bunch of cash I probably would either shop elsewhere or in person since the app kneecaps larger purchases.
Walmart's customer service is extremely quick, friendly, and knowledgable but powerless to help in this situation. There was no way to verify my identity or otherwise get them to let my transaction go through other than wait up to 2 days for an email from their fraud prevention team.
So instead I went to Costco and gave them a substantial amount of money instead. I know even this significant purchase for me is peanuts to walmart but turning away people looking to spend many thousands of dollars in a single transaction seems pretty dumb to me. Thankfully one of their competitors was willing and able to assist. In the future I'll still shop walmart and continue to buy and hold shares in their company but when I want to drop a bunch of cash I probably would either shop elsewhere or in person since the app kneecaps larger purchases.
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Response from developer
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