Needs improvement
Since the move the to “new” Target Circle, things have gone downhill. It is very difficult for me to locate true Target Circle offers, as the free gift card with purchase and automatically applied “offers” for on sale items clog things up. If it’s truly a free gift card with purchase and a sale item, there is absolutely no need to include them within the list of offers that we wish to redeem. If you have an offer for Target Circle Cardholders to earn a reward when a threshold is met, follow through on the terms clearly outlined with the offer. If it states that the threshold needs to be met prior to discounts being applied, provide the reward to your Customer. I have already called three times to get this issue resolved, only to be told that there is a long wait time for me to be transferred to the Target Circle Team, who will apply the reward to my account; therefore, I will have to call back AGAIN because I cannot wait on hold now. I am a full time parent with a full time job. I do not have time to keep calling back and being transferred around. My time is far more valuable than your measly $15 reward. Lastly, Customers no longer earn rewards on our purchases, unless we pay with a Target Card. While I do have a Target Card, I find this to be unfair for Customers who do not qualify for one. You took away a perk from many loyal Customers. As a 19 year Cardholder, I no longer see the value in keeping this account active.
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