This app is more tedious and tricky than it needs to be. The design is of the all is beautiful and the products are nice. However, ZARA needs to do a better job of updating stocks that are available in store. I used the app to look up a specific product in my size and saw multiple stores that had the said size in stock, I commuted to the nearest Zara store which was an hour and minutes away from me. When I got there I told the item was NOT in stock and they did not have anything else that was on my size. I could not purchase something else because I needed that specific item and was pressed for time. So I wasted an hour and minutes commuting there just for them not to have it.
Another thing, why when placing an order for pickup, there is no way to change the billing address? If I’m buying something for someone and I set it for pickup, it automatically uses my address and billing info, so the only person who can collect that item would be me.
And finally, There is no way of deleting/moving your address on the app. I’ve googled, went through the app and there is absolutely NO WAY of removing an address from the address book, which is very and annoying. In order to remove my address I had to delete my account and make a new one.
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KimmyB280
Si Foulkes
Aya__4