Put me off ordering with Ocado
We used to prefer ordering from Ocado above other supermarkets, in spite of the higher prices, purely because the app and functionality used to be so much better than others. Since you forced us to migrate to a new app, you have lost that competitive advantage. I find searching for products infuriating! When I search for ‘nuts’ it brings up all the millions of items that contains nuts in the ingredients and then there is no way to filter for the category of product or the isle it would be in! I have to spend hours scrolling through a seemingly endless list of results that is mostly unrelated to what I had hoped to find. If I sort search results according to price, it still orders it by category too. So if I just want the cheapest white wine in the shop, I have to scroll down through every category to see what the cheapest item is in each category and so I basically have to read every price and item. It is exhausting, time consuming, confusing, frustrating and frankly off putting. We are now considering ordering our groceries from somewhere else.
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Response from developer
Hi, we are very sorry to hear that you are not enjoying using our new app, and that you are now considering ordering from elsewhere. We are confident that this app will ultimately improve the shopping experience for our customers, but we know we have work to do. To discuss your concerns further, please contact our customer care team.
