Leave a Review Sainsbury's Groceries
App always crashes when viewing past orders
Sainsburys you’ve got to fix this! I can’t scroll through my upcoming or past orders without the app crashing. I am using the latest iOS too. It’s very frustrating!Monju86
Usability
Since your last app upgrade (something to do government health requirements) to the online ordering app for home delivery, I haven’t been able to use it.
On line ordering had been a very good means of doing our home shop since Covid, and had become more important to us as we’ve grown less mobile. Now I can’t login to find out how good the app might be.
It won’t load onto my iPad because iOS14 requires more storage and my iPad is now 8 years old and the S/W, although automatically upgraded, cannot be upgraded any further.
Your upgrade notice suggested that it should be possible to continue using your older release by pressing ‘download’ to use it. However despite many attempts it didn’t ‘Download’, so last week I placed our order by telephone and subsequently added to it by telephone. Inevitably there were misunderstandings on a fairly big order of about £90 which is our average, and it was more difficult to do and less efficient.
This week I’m going to try using your website from my desktop but it is far less convenient, otherwise I have to buy a new iPad at over £500 or find the equivalent ‘on line order/delivery process’ from another supplier.
I’m far from happy with Sainsbury’s at present but your young ladies who helped me over the phone have helped to rescue your reputation. Your IT department need a nudge.
Yours sincerely
Neil WhyldShow lessnicajoke
Fantastic app since updating it
I have been using sainsburys online shopping for over 7 years now but it was very slow and didn’t always have all the information for certain items especially new lines. I haven’t done a shop in sainsburys since before covid and in October 2020 I moved from London to a very small village with no shops in Cornwall and sainsburys didn’t deliver to me so I had to use one of two supermarkets that did but on the 5/4/22 I moved to Liskeard in Cornwall a bigger town but still with only 2 supermarkets in it 1 that delivers and 1 that doesn’t well I’m fed up with the poor quality of the food I am ordering and us arriving short dated more than half of one order the fresh items were dated that day or the next and I’m just a single woman with a cat who wants the fortnightly shop to last the whole fortnight I end up having to freeze things so I went onto the sainsburys app which told me an update was available which I downloaded and when I checked thankfully they deliver to me despite my nearest branch being about 5 miles away so I placed my order and even found some nectar points wirth £7.50 I in the coupon folder that I’d requested ages ago but hasn’t been able to spend so I’m treating myself too a hair dye and providing my order arrives Wednesday without drama I’m very happy to be a sainsburys customer againShow lessMJpharmacy1977