Leave a Review Prezzee eGift cards
Confused
This app is confusing to useBiddleBuht
Developer Response
Hi there, We’re very sorry to hear about your experience and regret that we didn’t meet your expectations. We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns. Thank you for your understanding and we look forward to hearing from you.Gift card
I’ve given this app no stars at all because only just discovering the existed via purchasing a gift card for food shopping on my Clearpay app buying two previous gift cards and everything being quite straightforward once I’ve got the hang of it my third gift card was built when I used it for the simple reason when I was going to use it would be a time I’d have no money so I previously bought it so when I went and done my shopping being a disabled person I only go shopping once a fortnight with my carer I will round the shops with them queued up for ages to pay for my items only to discover the embarrassment and the shame that I was pulled to one side because my purchase didn’t go through and although they were very nice staff in Sainsburys because they know me being in my local Sainsburys, I was really embarrassed because there was a big queue behind me and I felt really really embarrassed and ashamedI had £30 on the gift card but it was saying there was zero balance and I’ve tried to contact the app and basically heard nothing since so I’ll give this until I get a reply and get my £30 backShow lessSueBoo52
Developer Response
Hi, Thank you for bringing this to our attention. We do apologize if you've had issues in redeeming your card. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future. We would like to make it right. If there is anything else we can assist you with, please contact us directly at help@prezzee.com.Not very intuitive set up a lot of box and nothing works properly
Not really happy how the app works too. Many obstacles seems to be way more complicated than it should be. Update : Subject: Feedback on Activation Process for Prezzee Cards Hi, Thank you for your response. I appreciate your efforts to improve the user experience, but I must express my frustration with the current process. I spent a significant portion of my Sunday morning trying to activate $400 worth of Prezzee cards for someone aged between 40 and 50, who isn't familiar with using various apps. Unfortunately, I found the process to be quite cumbersome and not intuitive, especially since there was no customer support available on a Sunday morning. It seems that the system is more focused on purchasing cards rather than managing them efficiently. I attempted to activate multiple cards, but I couldn't manage them all within the same app session. This lack of intuitiveness is particularly challenging when using either the online or app login. Developers often complicate processes that should be straightforward for the average user. The basic functions—buying, activating, and using the cards—should be simple and user-friendly. For someone unfamiliar with Prezzee cards, the current setup is unnecessarily complex. I hope this feedback helps in simplifying the process for future users. Best regardsShow lessNot happy me because bad
Developer Response
Hi, there. Thank you for sharing your feedback with us. We're sorry to hear that you're experiencing difficulties with our app. Our team would like to discuss this with you further. Could you please send us an email via help@prezzee.com? Our customer care service support line is open 24/7. Looking forward to hearing from you.