FreshDirect: Grocery Delivery

FreshDirect: Grocery Delivery

Shop food & alcohol delivery

⭐️4.8 / 5
Rating
🙌24K
Ratings
📼6 scs
Content
📦~ in 2 weeks
Updates frequency
🗣❌ unsupported
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All Versions of FreshDirect

11.7

June 11, 2024

We've made bug fixes and performance improvements so you can breeze through grocery shopping.
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11.6

May 24, 2024

Finding what you’re looking for is even simpler! Browse all our departments from a single, easy-to-navigate starting place.
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11.5

April 25, 2024

We've made bug fixes and performance improvements so you can breeze through grocery shopping.
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11.4

April 16, 2024

We’ve made it easier to start adding items to your grocery cart. You can now sign up and log in to your account using your phone number.
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11.3

March 21, 2024

We've made bug fixes and performance improvements so you can breeze through grocery shopping.
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11.2.1

March 7, 2024

The FreshDirect app allows you to get in touch with our customer service agents directly. To ensure you're able to access all of the customer service features, please update your app to the latest version. Older versions may not be compatible with all features.
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11.2

February 27, 2024

The FreshDirect app allows you to get in touch with our customer service agents directly. To ensure you're able to access all of the customer service features, please update your app to the latest version. Older versions may not be compatible with all features.
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11.1

February 12, 2024

We've made bug fixes and performance improvements so you can breeze through grocery shopping.
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11.0

January 28, 2024

We've made bug fixes and performance improvements so you can breeze through grocery shopping.
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10.8

January 11, 2024

We've made bug fixes and performance improvements so you can breeze through grocery shopping.
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Price History of FreshDirect

Description of FreshDirect

Get food that delivers you: Grocery shop from anywhere for delivery to your home or business. FreshDirect offers the best in-season foods, local finds, easy meals, and all your favorite brands. Available to both residential and business customers in the greater New York City metropolitan area, with seasonal service to eastern Long Island and the Jersey Shore. Perks of using the FreshDirect app: • Easily place or modify your grocery order from your mobile device. • Find just what you’re looking for (or discover something new) with browsable categories, curated lists, and an improved search. • Pick a timeslot and schedule your delivery window. 2-hour express and same-day delivery options available in select areas. • Shop your previous purchases, create lists, and easily reorder your faves. • Have a question? Quickly get in touch with our customer service team. About FreshDirect Founded and based in New York City since 2002, FreshDirect is a leading online grocer that’s committed to delivering the highest quality, freshest food. By working directly with growers, producers, and local food innovators, we create food experiences and drive simple, healthy solutions to make every day better for our customers. Checking grocery shopping off your list should be easy, and we’ve thought of everything to get it done around your busy schedule. For more information, visit www.freshdirect.com. 
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FreshDirect: FAQ

Is FreshDirect iPad-compatible?

Yes, FreshDirect is optimized for iPad devices.
FreshDirect built the FreshDirect app.
Your iOS device should have iOS 13.0 or later installed to run the app.
Users have overwhelmingly positive things to say about FreshDirect, as evidenced by its stellar rating of 4.8 out of 5.
The App Category Of The Freshdirect App Is Shopping.
The latest FreshDirect version released is 11.7.
The latest update for FreshDirect was released on June 28, 2024.
The app was initially released on February 5, 2023.
FreshDirect is suitable for ages 17 and up according to its content advisory rating.
Currently, the FreshDirect app supports the following languages: English.
No, FreshDirect is not on Apple Arcade.
No, FreshDirect does not feature in-app purchases for users.
No, FreshDirect does not offer compatibility with Apple Vision Pro.

Screenshots of FreshDirect

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ipad

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Reviews of FreshDirect

  • App has issues

    FreshDirect is the best online grocery service. But I’ve had too many issues with the app sending me in circles. It tells me that my payment method is not working. Then I check with my bank and everything is fine. Then I go back to place my order and it tells me that my timeslot is not available. Then I try to place the order again and the timeslot is available. And then it tells me that my payment method is not working, etc. etc. etc. I just spent two days messing around with this app trying to place an order. There was nothing wrong with my payment method. Something seriously wrong with the app.

    Developer Response

    Sorry to hear that! Could you write to us at customerchampions@freshdirect.com with more information on your issue? Please include screenshots if you have them. We'd love to help you troubleshoot. -CS
  • Impossible to use

    They used to have a menu of categories like vegetables, fish, poultry, etc that you could choose from, and now it just says ‘meat’ and you have to look through a bunch of drop down menus to find what you’re looking for. It’s the least intuitive app and gets worse with every update. I miss the old version of the app where things were easy to find. There are also a ton of glitches and the app gets frozen a lot. The search bar requires you to back up after searching for something, you can’t just add something new to the bar. Everything that required one step before now requires three. It’s almost enough to make me quit using FD but I love the convenience. Sigh.

    You need to stop telling people to email you with comments. THIS is us giving you comments on what to fix. Nobody wants to do more work just to repeat the exact same thing we mentioned here - you can just forward these comments.

    Developer Response

    I am so sorry to hear of the concerns you have with our updated App. With every new update, we are introducing new features and improving existing ones. Could you write to us at customerchampions@freshdirect.com with more information on your issue? Any relevant screenshots would be immensely helpful. Thank you. -CS
  • Buggier than ever

    The app was glitching like crazy a few months ago before they released the new app but now it’s worse. If I search for an item, it won’t reopen the search field and the last term stays stuck in that field. I have to hard close and reopen the app every time I want to add an item. Also way too many times to hit confirm to modify, then save, then confirm again so obviously I learned this the hard way after no changes saving and had to scroll down past the visible options on the screen to find the extra steps. Once is enough. Also the loss of adding your delivery time directly to calendar is super annoying and the way the confirmation email is forwarded doesn’t integrate it as a calendar item well in Google Calendar or Apple or Spark. Wonder if they’re going out of business as it’s harder and harder to just the right things found, ordered, confirmed, and calendared. Such a bummer as this app used to be a major time saver for our household.

    Developer Response

    I am so sorry that you have been experiencing multiple issues with the app. Please reach out to us at service@freshdirect.com with screenshots of the search bar issue. Having to hard restart the app between each search is certainly not the kind of experience we want to offer our customers. We are sorry as well that the confirmation e-mail no longer integrates with your calendar. We are working to add new functionality with each update. ~HP