Get food that delivers you: Grocery shop from anywhere for delivery to your home or business. FreshDirect offers the best in-season foods, local finds, easy meals, and all your favorite brands. Available to both residential and business customers in the greater New York City metropolitan area, with seasonal service to eastern Long Island and the Jersey Shore.
Perks of using the FreshDirect app:
• Easily place or modify your grocery order from your mobile device.
• Find just what you’re looking for (or discover something new) with browsable categories, curated lists, and an improved search.
• Pick a timeslot and schedule your delivery window. 2-hour express and same-day delivery options available in select areas.
• Shop your previous purchases, create lists, and easily reorder your faves.
• Have a question? Quickly get in touch with our customer service team.
About FreshDirect
Founded and based in New York City since 2002, FreshDirect is a leading online grocer that’s committed to delivering the highest quality, freshest food. By working directly with growers, producers, and local food innovators, we create food experiences and drive simple, healthy solutions to make every day better for our customers. Checking grocery shopping off your list should be easy, and we’ve thought of everything to get it done around your busy schedule. For more information, visit www.freshdirect.com.
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Summary of user reviews
Positive highlights
🍎
This app hasHigh-quality fresh produce and meats
🕰️
This app hasConvenient delivery service
🗓️
This app hasEasy to update cart and receive delivery updates
🕰️
This app hasSaves time compared to in-store shopping
🤝
This app hasFriendly and professional delivery staff
🔍
This app hasWide selection of products and categories
🌱
This app hasSupports local farms and producers
💳
This app hasFair pricing compared to competitors
🔍
This app hasDetailed product information and reviews
🕰️
This app hasAbility to schedule recurring orders
Negative highlights
🐛
This app hasBuggy and unstable app with frequent crashes
🔍
This app hasDifficult to navigate and find items
🗓️
This app hasDelivery timeslots often sell out quickly
🍎
This app hasInconsistent quality of produce and other items
🔍
This app hasLimited ability to customize orders and create shopping lists
💳
This app hasExpensive delivery fees and lack of rewards for existing customers
🔍
This app hasAlphabetized product listings make it harder to find frequently purchased items
🔍
This app hasInability to delete out-of-stock items from cart
🔍
This app hasLack of integration between app and website, leading to syncing issues
🤖
This app hasPoor customer service and slow response times to issues
What's New in FreshDirect
11.14
December 18, 2024
We've made bug fixes and performance improvements so you can breeze through grocery shopping.
Many of the controls on this app dn't show up at all for VoiceOver screen reader users. FOr example, when selecting the quantity of cheese, the "add to cart" control is totally missing. I also totally missed out on a bottle of wine because I didn't get the option to agree with the alcohol policy. THe popup only gave "close" as an option. This is only the latest in a year and a half of accessibility failures for the app and website. Why is there no accessibility testing going on? WHy is no one on the team competent in this area? Why had this problem persisted for so long? THe only reason I keep ordering from FD is that the inventory database is accurate. Please hire someone to do accessibility remediation-- I am tired of giving you tips and pointers.
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Response from developer
I am so sorry that the app and website are not working properly with your screen reader. Our development team is working to integrate accessibility tools into the site. We hope you will reconsider your rating following those updates. ~HP
