Poor performing app when syncing to cloud
I’ve had nothing but problems with this survey app. No survey I complete uploads to the cloud. Continuously fails . This is an operational problem that effects customer service. Sort it out ekahau
Does not support active survey - throughput
Does not support active survey - throughput
Crashes when taking notes for APs
While working on AP inventory… moving APSs on the map, taking notes, pictures and adding tags… Ekahau has been crashing frequently losing data in the process. As a work around, I’ve been saving my project after e very AP. This will take me twice as much time as usual to accomplish the same tasks.
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Good enough, needs a few things
Could use some updates and QOL features, but it runs decently enough. I would LOVE the ability to use the app horizontally or vertically. Would make certain projects much easier to view.
Missing features
1. When you survey with AI pro the last point where you clicked when doing a continuous survey is shown with a larger dot and color so you know where your last reading was taken. With this app the first, last & current dot all are the same color/ size. If you missed a point and have to undo the last point this force stops the test instead of just undoing the last point. Just having the last reading marker be a different color or size would help when your pathways require you to go over a previous reading.
2. You cannot quickly inspect SNR readings. In order to view snr you will need to stop testing, upload to cloud, download onto a device that runs Ekahau AI pro then view SNR. Not too big of a deal with a small project but SK2 has resulted in 800mb files. Seeing as you have the options to view Channel interface, RTT & noise. I feel it could be possible to add SNR.
2. You cannot quickly inspect SNR readings. In order to view snr you will need to stop testing, upload to cloud, download onto a device that runs Ekahau AI pro then view SNR. Not too big of a deal with a small project but SK2 has resulted in 800mb files. Seeing as you have the options to view Channel interface, RTT & noise. I feel it could be possible to add SNR.
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Not free. Needs a separate licence
Not free. Needs a separate licence in order to even look at the app. No demo mode!
Ok when it works horrible when it doesn’t
Used by many wireless professionals, you’re able to get good results when it works and you’ve worked through all the bugs and issues which you will encounter when using the product. Excellent support team very helpful and quick to resolve issues.Here is a list of my frustrations with this product; - Crashes to Home Screen constantly - I’ve had plenty occurrences of data loss due to crashes; loss of surveys and pictures. - Cannot move survey notes. - Project files sometimes refuse to sync to the Ekahau cloud, leading to the project file to be stuck on the iPad, which means you need to recover the project off the iPad - time wasted - Doesn’t integrate with other cloud providers like SharePoint - As the amount surveys increases the time to start a new survey is extended due to “building survey data”. This leads to wasted time waiting for application to be ready to survey. - Micro USB connector for sidekick wares out easily causing the sidekick to disconnect from the iPad - Pop-up alerts such as iOS’ “battery low” message will stop any survey that is in progress - Ekahau insights seems pointless and has made Ekahau cloud less reliable in my experience (when loading project files from the cloud) All in all pretty frustrating experience especially considering the licensing cost of this product.
Adding to the list of complaints , you cannot open project files from any other cloud storage provider (SharePoint OneDrive iCloud etc) except for the Ekahau Cloud.
Adding to the list of complaints , you cannot open project files from any other cloud storage provider (SharePoint OneDrive iCloud etc) except for the Ekahau Cloud.
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Has been useful, until latest update (2.3)
Serious issues since updating:
1) False survey points registering to screen during survey. Confirmed to only occur in this app in order to factor out screen/digitizer possibility. Other apps tested ok.
2) Survey points occasionally disappear behind me as I am surveying. Seems to correlate with an auto save. Points disappear, blue (auto save) progress bar followed by a resumed red (recording) bar…at this point the prior survey points are missing.
3) Occasional prompts to resolve saved file conflicts with sidekick. This has also happened mid-survey with the sidekick remaining connected to the same iPad.
As the file schema has been updated, it’s likely that restoring a prior, working, version is off the table.
1) False survey points registering to screen during survey. Confirmed to only occur in this app in order to factor out screen/digitizer possibility. Other apps tested ok.
2) Survey points occasionally disappear behind me as I am surveying. Seems to correlate with an auto save. Points disappear, blue (auto save) progress bar followed by a resumed red (recording) bar…at this point the prior survey points are missing.
3) Occasional prompts to resolve saved file conflicts with sidekick. This has also happened mid-survey with the sidekick remaining connected to the same iPad.
As the file schema has been updated, it’s likely that restoring a prior, working, version is off the table.
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Not free. No trial.
There’s no mention that you need to pay for the app with no ability to even open it without a license key. Costs between $1600-9200! Don’t bother to download unless you’re looking for a professional tool.
Latest 2.1 version is broken
App constantly quits reading both wireless bands. Does 2.4 or 5 only. Once this behavior starts can not be fixed without removing and re-installing app. Same issue across 3 iPads and 3 sidekicks. No way to install old version on iPad so license and setups are worthless at moment.
