Frustrating
Response from developer
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand that knowing more details about a slip before booking can be essential for planning your trip. To address your concerns, we want to clarify that for all private slips on our platform, bookings work on a request basis, meaning you’re not charged unless the owner approves the request. When submitting a booking request, you can add specific questions in the notes section, allowing the owner to review and answer before accepting or denying your reservation. This process helps ensure you only pay if the slip meets your needs. Your feedback is invaluable, and we’re continuously working to improve our service. We’ll explore ways to make it easier for boaters to get the information they need upfront. Please feel free to reach out if you have additional suggestions or concerns. We appreciate your input as it helps us enhance the experience for all our users.
Wild A’Bannon
Response from developer
Thank you so much for the fantastic review! We’re thrilled you had a great experience with this marina. We hope Snag-A-Slip continues to make booking easy for all your future trips. Looking forward to helping you find more amazing stays soon!
Easy to secure a slip 24/7
Response from developer
We're thrilled to hear that you've had a positive experience using our app and that it has made finding and booking slips a breeze for you, no matter the time of day. We're committed to providing our users with a hassle-free and convenient experience, and we're glad that we've been able to deliver just that for you. Thank you for choosing Snag-A-Slip! Happy Boating!
Great App
Response from developer
Thank you for your 5-star review! We're thrilled to hear that Snag-A-Slip makes your booking experience easy and convenient. We're always here to help you navigate any changes. Happy boating!
Notification
Response from developer
Thank you for your review and valuable feedback. Currently, we provide reservation confirmation via email, and you can also check the latest status for all your trips in the Trips tab of the app. Additionally, the app does store your vessel information for future bookings as long as you are logged in. We appreciate your suggestions for notification improvements and will consider them for future updates. Thank you for helping us improve our app!
APP glitch - save my place!!
Response from developer
We apologize for the inconvenience you experienced. We recommend upgrading to the latest version of the app, which includes improvements that may address some of these issues. The app times out reservations after 15 minutes to ensure fair access to all users and keep availability up to date. We appreciate your patience and hope this helps enhance your experience. If you experience any other issues, please reach out to us at hello@snagaslip.com so we can assist. Happy Boating!
So far it’s a dud
Response from developer
Thank you for your feedback. Like other boating reservation platforms, Snag-A-Slip operates as a platform connecting boaters with marinas for reservations. Many marinas on Snag-A-Slip operate on a reservation request basis, where marinas themselves are responsible for confirming or denying reservations based on availability. We're sorry to read that the marinas you wanted to visit were unable to accommodate you for your requested dates. Our customer service team is always on standby to assist with reservations. We wanted to take a moment to highlight a unique benefit of using Snag-A-Slip: our Dozen Dock Challenge, where users can earn rewards for booking 12 nights exclusively within our platform. This exclusive feature sets us apart from other reservation platforms and adds extra value to your booking experience. We invite you to give us another try and discover the convenience and rewards of Snag-A-Slip firsthand. If you have any further questions or concerns or if you'd like to provide more specific feedback about your experience, please don't hesitate to reach out to our customer support team at hello@snagaslip.com.
Easy to use for marinas I’m trying to find
Response from developer
Thank you for continuing to choose Snag-A-Slip for your boating adventures and for your 5-star review! We're thrilled to hear that our platform has made it easy for you to find and book the perfect marinas for your yacht club excursions. It's fantastic to know that our partners have been able to accommodate your boat's specific needs. When a marina accepts a reservation via Snag-A-Slip, they're confirming that they can accommodate your vessel for your dates. And don't forget about our Dozen Dock Challenge - where you earn a reward for a free night on us for every 12 nights booked via your account. It's our way of saying thank you for your continued loyalty. If you ever need assistance or have any questions, don't hesitate to reach out to us at hello@snagaslip.com. Happy boating!
Screen refresh
Response from developer
We appreciate your feedback as we sail through the waves of app development. Our team is always working to improve our platform, and input from our users helps us identify areas for improvement. We'll make sure to pass along your comments to our development team. If you have any further suggestions or encounter any other issues, please feel free to reach out to our customer support team at hello@snagaslip.com. Thank you for choosing Snag-A-Slip.
Simple and easy
Response from developer
Thanks a "boat"load for the love! We're thrilled to hear that booking slips with our app is smooth sailing for you. Set a course for more adventures, and if you ever need assistance, remember, we're just an email away at hello@snagaslip.com.
