Leave a Review JustRide Bustang
Others were right…
I’m amazed at how horrible this app is. In fact, it’s so bad that I refuse to even use your service.wspfreak20
Awful to buy tickets
After 45 minutes of trying, cannot buy mobile tickets. Might need a PhD in computer science to figure it outrrrrtttyyyhjsdjsoaxnc
other reviews are dramatic
reviews are being dramatic, it really isn’t that hard to use. I saw the ratings and was scared the app wouldn’t work, but it works fine.
use the website first to figure out which station your going to and from, and you’ll be good.
seriously, it’s a normal app, could use some retouches but nothing dysfunctionalShow less-+-+-+-++-+-+-+-+-++-
Extremely simple
I needed a ticket and didn’t have cash, but after download I was able to get a ticket with Apple Pay in less than a minute.Da Truth Teller
Terrible
Not intuitive, takes you in loops.datiba75
Really poorly designed app
To restate what many other reviews have said, this app is pretty bad. The Bustang website forces users to use this app, but then this app mostly just redirects you back to the website. Also, it’s obvious that functionality was not thought out. E.g., the bus schedule and the cost of a ticket are in two totally separate sections of the app.Show lessJasonHaFi
THIS NEEDS TO BE MORE CLEAR!
The website takes you to the app…the app takes you to the website.
On top of that, neither have clear info, easy-access tickets, specific dates, nothing to help you get to a specific event (which is what bustang is mostly used for).
The website is confusing, the app is confusing, and both lead to the other.
Everything needs to be fixed. This is the most useless and unhelpful transportation app I’ve ever TRIED to use.Show lessAwfulHouseFU
Simple Suggestion - App Title
Quick suggestion. Can you just rename the app to ‘Bustang’ so it doesn’t look like garbage on my Home Screen? I’m sure the marketing team really wants ‘Just Ride Bustang’ scrunched up on my Home Screen cause it committee’d better, but it looks like trash.
Lots of other good notes and suggestions on the app in the other reviews, but this would take like 30 seconds for a developer to do, and reduce the Mickey Mouse vibe of this app by like 3-5%. Solid tradeoff imho.Show lessalxcrlsn
App design counts - this one fails
As a first time potential rider of Bustang, I tried to buy tickets from the web site, which in step 3 directs one to use the mobile app. There’s no possibility of buying a ticket from the Buy Ticket button on the web. Kind of annoying. Two apps show up in the Apple Store. I download one. My destination does not show up. Customer service (800-900-3011) asks the color of the app. I had downloaded the teal app because it had a 5-star rating. Who knew I needed the purple app (with its 2-star rating)? (Now I know why it’s 2 stars.)
Second call to customer service was to understand the rules of the 10-ride tickets. (I did find this info in the FAQs after purchasing my tickets, but the info from the human was superior to the write up.)
Third call on this incredible journey was to clarify what happens when I log out. A better warning on the logout page would be “If you log out now, you will need to login again to access your tickets and other information”.
Along the way I encountered 3 dates for when the tickets expire: 60 days, 90 days, and 180 days. I’m going with the expiration date on the ticket (which is 180 days).
So, a very annoying, frustrating, confusing, and poor quality app and experience. I hope the bus ride goes smoother than this.
Customer service is very good. But then they have to be, don’t they, to keep this business afloat.Show lessCecG Rider
Schedules only
Unable to buy tickets but at least you can look up schedules.mnhgfdc
