Problem
When sending a quick SMS every time you put the number into the recipient, it deletes it without explaining why this is very annoying. This hasn’t been fixed for months. I’ve left a gold star rating and simply because I would like to give you the opportunity to fix it.
Hope for better
We have been using this app for years but it needs improvement for better user experience. We use the messenger however 1) the app does not refresh the messages, there should be such functionality like pull down and refresh. We have to terminate and open again every time. 2) No notifications if a new message is received. 3) the messages are not grouped by number, you cannot search the history by numbers of keywords. 4) When we send a new message, it defaults to shared number unless you correct to dedicated number. There are simple improvements 5) it logs off frequently and does not save the password like other apps do 6) we cannot add images to the texts
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Includes All Main Features As Website
Simple to use plus quick customer support response. Similar to navigate, and range of features, as the desktop site.
No push/sound notifications
What texting app doesn’t have push/sound notifications?? I wish I knew that before buying $50 credits 😭 Very bad for insurance agents that need to reply fast to new leads.
New update
Messenger view is broken
Good product but customer support needs some work
CS worked well for my business for a few years. I switched services for no fault of CS. However, the customer service was a bit of a struggle. Had to contact the CEO to get things done. He was great but I wish that level of care tricked down to the rest of the customer service team.
Terrible Support
App was meh to begin with, but the tech support was absolutely horrible. They were unprofessional, curt, unhelpful and even rude in some cases. Overall I don’t recommend the app and hope ClickSend does something about these employees.
Love it
Love this platform
Convenient
I use their platform with API to send texts to my vacation rental guests. And when they answer back, this app is a convenient way to correspond with its messenger function.
Excellent
We have been a client of ClickSend’s for several months now and this app has impressed us just as much as the service we continually receive.
The interface to functionality of the app is very pleasing. I can conduct everything I need to do on ClickSend via the app so it is a very helpful tool for when I am out of the office.
The interface to functionality of the app is very pleasing. I can conduct everything I need to do on ClickSend via the app so it is a very helpful tool for when I am out of the office.
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