Leave a Review Hily Dating App
Found the love of my life
I would have never guessed that being on this app I would have found the love of my life! We met and exchanged contact information, but like every relationship there are minor bumps along the way. We separated for a few months, but found our way to each other again for a brief moment. We never stopped loving one another, just life happened and ended up separating again. Months went by until we finally connected again and finally decided that we were going to be stable enough to become something again. We are at our happiest now. We weren’t fully prepared before, but now it’s like we are inseparable. We are married and couldn’t be happier! Dating apps really do work dont they ? Thanks Hily for giving me the love of my life 🥰😭Show lessPaigeypoo & Gageypoo
Made a new account and was blocked immediately.
I literally JUST created a new Hily account using my Facebook and while checking my e-mail to verify my account, I got a notification that my account had been blocked. Immediately. I contacted the live chat for help because obviously this was a mistake and I had not done anything wrong or broken any rules. When I informed the live chat worker of my predicament, they told me my account had been blocked due to “suspicious activity”. However, when I asked about what suspicious activities they were referring to, they simply replied, “I am sorry but your account won’t be restored”. I did absolutely nothing except attempt to verify my e-mail.
Seems like kind of a cop-out answer to a problem I’m having, especially since I didn’t do anything to deserve being blocked in the first place. I was really interested in trying Hily since I had seen so many ads about it on my social media and became intrigued, but it looks like I won’t get a chance to. Oh well. Back to Tinder.
Also, most of the positive, 5 star reviews for this app look VERY fake and say the same generic, positive things. I find it off-putting that you’re asked to pay money as soon as you download Hily.Show lessAsihlyn
Developer Response
Dear Customer. Thank you for the review! It is very sad to hear that you got banned. If your account was blocked by mistake, please contact us via support@hily.com, and we will solve the problem you faced.I Was Hacked and Nothing Was Done About It
I’ve had Hily on my phone for probably a year or so. The app never got me anywhere so there was a period of about 2 weeks where I stopped using the app. When I went back on it, there were dozens of matches and messages that had appeared to be made within a few hours to profiles that I had never seen. These messages were asking the men to go to these Snapchat accounts that I have no affiliation with. These messages were made during a time period where I was at work and not on the app and I had my phone in my pocket the entire time these messages were made. I responded to a few of the profiles to explain to them that I wasn’t the one that messaged them and then my account got disabled. I messaged the in-app support team and I was told that an investigation would be conducted and I would be contacted later. After about 2 weeks I hadn’t heard anything and I emailed the support team. I was asked to verify my photo and after I verified it, it seemed like that was the only issue. However, when I emailed the support team to ask why I was hacked, the response was “I advise you to change the passwords but I don’t see any problems with the app”. However, since no one had access to my phone, I don’t see how the hacking and the messages could’ve come from my end.
In conclusion, I can no longer trust this app and I don’t recommend it to anyone else.Show lessTierdrop99
Developer Response
Thank you for the review! I am very sorry you had such an experience. Maybe you have any suggestion or ideas on how we can do better? Please, share your thoughts with us at support@hily.com. We want to make the app as convenient and user-friendly as possible, and your opinion can help us to move in the right direction!0 Stars - Huge Scam - $400+ lost
This app is about the 4th dating app I’ve tried to use. I had high hopes for it based upon what they “promised” but within the first few days I matched with countless bots/fake accounts and the app crashed/glitches all the time. I went in and deleted my account first and then the app before my free trial ended.
Little did I know that was only the beginning. For the next 6 months I was charged $15 every 7 days for their premium service when I did not even have an account with them anymore. Essentially I was charged for close to $400 now, and I had the app for 3 days. Since I failed to recognize it sooner and follow their shady practice of cancelling my subscription in the App Store separately, I was billed 4 times a month for an app/account that did not exist anymore.
I contacted their support explaining my situation and they simply said sorry it’s in our policy statement that you agreed to and you should have cancelled the subscription in the App Store. Contact them for any refund opportunities. Needless to say I’m livid right now and can see why they have so many terrible reviews. Please avoid ever using this app as they have no interest in helping you find someone, unless that someone is Benjamin’s for their pockets.Show lessJLH the III
Developer Response
Dear Customer. Thank you for the review! It is very sad to hear that you didn't enjoy your experience on Hily. Unfortunately, we don't have the tools to process refunds on our own. If you want your money back, please get in touch with the App Store. Deactivating the app will not automatically stop your subscription so please manage your subscription in your iTunes account - Subscriptions section.Terrible App
I wanna say I never go out of my way to write reviews. But this app is so stupid. The people who run it are so rude and can’t help you at all.
Let me preface by sayin I JUST got the app. I had just uploaded my first selfie and some basic info. I wasn’t even able to swipe on anyone. My bio had nothing in it yet. After about 2 mins of having the app, I get a pop up message saying my account has been suspended for going against the rules. ????? I did absolutely NOTHING. One selfie of my face and that’s it. It says a list of reason why my account could be suspended but I did none of those. Anyway I think it could be a fluke in the system and as stated in the bottom of the pop up, I contact the support bc I did nothing wrong. I ask politely how can I get my account unsuspended or at least know what I did wrong and they tell me they can’t tell me and my account won’t be
unsuspended. Thank god I didn’t buy the premium.
All I want to say is, fix your system and get better customer service. The person had a bad attitude and was very unprofessional.Show lessAnime_Fangirl<3
Sign up
Other websites allow you to write a description and add your filters for the type of person you are searching at NO COST. When I go to the search engine it’s ridiculous I’m having to swipe through so many men that aren’t my type, live in different states and getting messages, again, from those who are NOT my type...not even close to being so. A couple of my friends and I have decided to try the dating world again and dating apps. Yours certainly is one I will not recommend. It’s a waste of someone’s time when they have finally decided they were ready for a new start. It would be great if you allowed a person to pick their own filters at NO COST. I know sites have membership fees to allow certain more conversations with someone but at least you narrow down your search and agree to pay when you are actually finding people who you are interested in... because these sites have allowed you the option of filtering what you are destined for.Show lessFilters???
Why did you charge me?
I kept the app for under two weeks. The first week is free and I had no intention of paying for the second week. I forgot and I was billed. The app was garbage and everyone I met had the personality of a tree. After I canceled further payments I found that they billed me again for the third week which I had already deleted the app and denied further subscription. At the fourth week they bill me again except my card had been shut down due to other fraudulent purchases out of my control. Side note I did not know at this time I had continued to be billed after the second week. Once the card was declined and they couldn’t bill me my App Store basically had a stroke and now I cannot download any apps on my phone. Even after fully deleting the card from my phone. And trying other tricks online. Thanks Hily you’re more like the needy girlfriend I never needed more than anyone I found on your app. 1 star for obvious reasons. And besides. Why the heck is this app so expensive it’s useless and I swear half the woman I matched with were bots or Snapchat porn filmers. DO NOT DOWNLOAD THIS APP IF YOU VALUE YOUR TIME AND MONEY. VERY DISSATISFIED AND WILL BE TELLING EVERYONE OF THIS TERRIBLE APP.Show less: ()::
Developer Response
Dear Customer. Thank you for the review! After your 7 days free trial ends, it becomes an auto-renewing subscription. This is mentioned on the screen offering you a trial. Unfortunately, we don't have the tools to process refunds on our own. If you want your money back, please get in touch with the App Store. Also, deactivating the app will not automatically stop your subscription so please manage your subscription in your iTunes account - Subscriptions section.This app gives you fake matches.
Just as the title says, the app gives you fake matches. Each time you open the app the first person you see you will always match with, no matter what. However you will never see them read or respond to your messages. This is probably a design by the developers of the app to keep their user base high, but it’s pretty annoying (and probably illegal idk) anyway, the fake matches keep you swiping which objectively works but is ultimately a waste of your time. Furthermore, the app shows you people who are literally across the country from you even if your distance filter is set to 50miles (example I live in New Jersey and find people from California on my feed) overall the app is designed to make users spend the insane $15 a WEEK on the additional features, with very few of your matches being actual users. I don’t really have proof of this besides my own testing, but my advice is try the app without spending a penny on it and see for yourself before spending any money.Show lessfwaergf
Was great until . . .
The app was great until they disabled my account I asked why they told me some bogus information then when I asked could my account be restored they told me “ unfortunately it couldn’t be restored “ so now I’m unable to use this app at all like I can’t even make a new one which isn’t fair because there’s actual people on the app misusing it but they’re STILL on there & here I am someone who was actually trying to benefit off this app & I can’t even use it anymore . I just feel if you’re disabling someone’s account you should look deeper into before doing so . I had made ALOT of friends on this app that I didn’t exchange information with so now it’s like I just went ghost on them when that’s even the case .Show lessIcky Vick
It falsely reports you.
I got this app yesterday because I’ve seen too many ads for it so I decided to finally get it. Within that 24 hours I matched with 6 people and I used the same message on them all. “Hey (name)! How are you on this lovely day?” I did that in the morning and then I was with my business team at a Labor Day fun day and I got on my account this morning and it said it was disabled, and I cannot make another one. Reason the support team said my account was disabled. “I have checked why your account was blocked and found out it was suspended due to multiple complaints about your behavior and unacceptable offers. Unfortunately, your profile could not be restored.” What? Asking about someone’s day and not even getting a response for the people I matched with was me acting unacceptable or making unacceptable offers? I explained the situation to the support team and all I got in return was. “Unfortunately, your profile could not be restored.” I could make another email to try and cheat the system but I’m not going todo that to be “Unacceptable and make unacceptable offers.” again. This app tries to be good with the way it verifies people are real and that’s the only plus I have from it. It’s buggy and hard to use. I’ll be moving on to other apps.Show lessSomeguy2211
Developer Response
Dear Customer. Thank you for the review! It is very sad to hear that you got banned. If your account was blocked by mistake, please contact us via support@hily.com, and we will solve the problem you faced.
