Frustrating!
It’s constantly saying, oops we’ve ran into an issue. Come back later. Another frustrating thing is you can’t report a simple issue such as a downed line. Tried many phone numbers to report our line being down. Couldn’t get through to a single department to report it. So I thought great I’ll try the app. The AI bot can’t understand a single issue correctly. Told it over and over again, line down. Just kept insisting on testing our line and that my router was bad and they’re shipping me a new one. Tried to exit out so it won’t send me a router Now I have received three notices that a new router is in its way!!! But our line is still down. Duh!! You want us to use the app for everything but If you can’t report simple things or list repair issues what good is the app? Improve the app to allow for reporting issues or publish a repair line on your website. Bet when I get my bill this month I have a charge for new equipment and I’ll be billed for a full month of service, even though we’ve not had service.
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Response from developer
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
