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CBA Corporate Services (NSW) Pty Ltd

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Logs me out 2-3 times per day

See title.

Worst app ever

Least user friendly app ever, constantly logs you out, finicky at the best of times, drains the battery like there’s no tomorrow, requires location monitoring constantly and is poorly optimised

Full of bugs

Every revision keeps getting buggier; doesn’t work properly most days; embarrassment for CBA

Make them give you a device!!!

This is quite possibly one of the worst apps to exist. It’s invasive, glitchy and requires you to set Location to ‘always’. NO employer should have the ability to track their employees 24/7. Also drastically degrades your battery. DEMAND they give you a device rather than using your own. The more of us that do this, the more likely they might one day listen? Are CBA shareholders ok with it costing the Bank $25/month just for me to access my building (as opposed to costing next to nothing with a physical card)? As a shareholder myself I’m quite disgusted.
As an employee… I’m horrified at the utter lack of response by the Group to the overwhelmingly negative response from your own employees - it says a hell of a lot about how much you actually care about us.
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Badly designed and painful to use

The app constantly logs out. Never lets you scan in to a door or barrier without a big delay. It appears to use Bluetooth technology but does not work if something else is connected to your phone via Bluetooth- watches, AirPods etc

App is unstable and needs an upgrade

Constantly having to re-log in and set up nearly three times a day on average. If it’s not for the locker function I would have not even bothered to log in.

Constantly logging off

I don’t know why it constantly logs you out. Then I learn that we can still go in and out of the building with you logged off. It needs more work.

Frustrating

Frequently logs me out without warning and often doesn’t recognise my password when trying to log back in

Privacy concern

I fail to understand why this app requires “precise location, and Bluetooth and background geolocation. Currently I have to kill the app so it doesn’t track me after working hours…

Constantly having to sign in

Need to login every time you use the app. Very frustrating and time consuming.

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