Too slow
This app is terribly slow. It is too frustrating to use. When searching for a book, search results never pull up. Just a white “trying to load” screen.
Glitchy
They just updated the app and now it no longer works: just keeps refreshing and trying to load.
Constant bugs
I like the app when it works. I like to be able to place holds on my books and renew checkouts. Every time they make updates to the app, however, everything is glitchy. You click on book titles, but nothing loads, you have a blank white screen forever. Its as though developers never test anything before releasing. I have a brand new iPhone that’s up-to-date on software, so age of my device is not the issue.
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Horrible!!!
STILL TERRIBLE!!!! UNUSABLE!!! Just updating my review to say I can no longer use the app at all. It times out. Searching for titles is impossible. I’m disgusted with Salt Lake County Library system for using this app. I would love to support my library system, but you’ve made it impossible to use, so to Audible I go.
The new version is so bad. We used to be able to see how many holds were on a title BEFORE we placed a hold. That got taken away. So frustrating. No more emails letting us know when our held titles become available. I missed out on a title because I was expecting an email telling me it was ready. Now I have to wait all over again to get it, and check the app regularly. Just searching for a title or author is a nightmare. It will say there’s no such title, yet searching the author’s name with their middle initial included, will bring up a list of their books, and eventually the book I want is listed. Yeah, I’m spelling the title correctly. It’s ridiculous that I have to do so much tedious searching to find titles. Seriously, why bother having an app if it’s this bad? Everything good got taken away.
The new version is so bad. We used to be able to see how many holds were on a title BEFORE we placed a hold. That got taken away. So frustrating. No more emails letting us know when our held titles become available. I missed out on a title because I was expecting an email telling me it was ready. Now I have to wait all over again to get it, and check the app regularly. Just searching for a title or author is a nightmare. It will say there’s no such title, yet searching the author’s name with their middle initial included, will bring up a list of their books, and eventually the book I want is listed. Yeah, I’m spelling the title correctly. It’s ridiculous that I have to do so much tedious searching to find titles. Seriously, why bother having an app if it’s this bad? Everything good got taken away.
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Search selection won’t load
When I search items and click to see copies and details the search won’t load
Much improved!
I used the library app many years ago, and it wasn’t very user friendly. I thought I’d give it another try and it is so much better. It is very easy to switch between cards for my different family members. The interface is much clearer. I appreciate that my card barcode is easily accessible too.
Horrible!!!
The new version is so bad. We used to be able to see how many holds were on a title BEFORE we placed a hold. That got taken away. So frustrating. No more emails letting us know when our held titles become available. I missed out on a title because I was expecting an email telling me it was ready. Now I have to wait all over again to get it, and check the app regularly. Just searching for a title or author is a nightmare. It will say there’s no such title, yet searching the author’s name with their middle initial included, will bring up a list of their books, and eventually the book I want is listed. Yeah, I’m spelling the title correctly. It’s ridiculous that I have to do so much tedious searching to find titles. Seriously, why bother having an app if it’s this bad? Everything good got taken away.
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Horrendous
Search function is a joke. Extremely hard to find authors and titles I know are there. The older version was crappy, but a lot better than what we have now.
Missing lists!
On the website I can use lists, but they don’t show on the app. I’d prefer to use the app, but love my lists.
Super glitchy!
So grateful for the service but the app is terrible. Be prepared to restart the app multiple times a day. Sometimes won’t ever load at all. To download new book using Libby is really annoying because it doesn’t remember you or your device and I won’t be remember my whole library card number.
