Lots of false positives.
Lots of false positives with new system and app. App is stating a leak somewhere and “high humidity.” Basement is bone dry. Sump pump well normally low with water. Not sure why the alerts. Old system worked fine. Installer convinced us we needed an upgrade. So far, thinking we paid for an upgrade that we didn’t really need.
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Update does not work.
The update to version 3.0 does not work. Not able to log in, nothing.
Robert Gainsberg
Thanks John I appreciate your help!
Helpful app w/ great support
The app provides great real time info. The times I have needed assistance with my sump pump I have received great customer service from Basement Defender staff. I’ve been able to reach someone quickly to troubleshoot my issues. They really care about customer satisfaction and product support.
Amazing team!
I can’t say enough good about my tech guy Shadi that came out to get the basement defender wifi working with my home network. He was very professional and knows his stuff. He worked diligently to get it up and running without any impact to my teenage gamers on the same network! Great job. Highly recommend!!
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Easy to install with Shadi
Just got mine setup. It was very easy with Shadi setting it up from Permaseal. Make sure you have him help if you have issues. He explained everything.
Security
After years of worrying about basement floods, the Basement Defender gives me peace of mind!
Frustrating
While the service has always been good the app doesn’t work. You can’t log in to the app. I’ve tried several times and I just sit and watch it spin and then it errors out because it’s waiting too long
Happy Home Owner
Basement Defender Tech Support was extremely helpful in setting up the app. Xfinity was not able to give us a stronger signal. When I called Basement Defender, a tech man came to our home that day and set up a stronger WiFi signal so the app would work. He accomplished this in 20 minutes. Well done!
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Great support
I am so pleased with all the support setting up my basement defender and feel at ease knowing we have it in place. Thank you
