Constantly leaves you unable to view your finances.
Having hours-days long updates where you are unable to access your account and therefore have no idea how much money you have, is absolutely unacceptable. This was never a problem when I had First Midwest, and ever since it’s become Old National, I’ve had endless problems with it, especially the app. I am self employed and constantly have to order inventory, buy shipping labels, etc. and I am constantly unsure if I’m overreacting my account when doing so, because the app is down. Not to mention how long things take to show up after purchasing, which again was never an issue with First Midwest. I absolutely would’ve changed banks already if that itself wasn’t such a huge hassle.
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Improving Regulary
I should point out that I am an employee of ONB…that said, I’ve always had issues with the app and banking system. I am so pleased to see all the changes and improvements. I especially like the notifications I am now getting on purchases, and that the “Pending” items having a description/vendor name. I still don’t understand why it takes so long for items to be posted; however, there are improvements there, too - but the Friday thru Monday stuff is an ongoing delay.
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Bank
This has been the hardest transition I have ver been through, cards not working / or cards getting turned off when I use them at the same places I have always been going to. For one this morning I had to stop and get gas at a place I have always stopped and got it at. I tried to use the tap and go and it wouldn’t let me so I stuck it in and then it declined the card. Thankfully I had another card I could use for gas where it was 4am in the morning and no one was around and I was almost on e. If you call the number your on waiting for over 30 minutes. When use to call and talk to someone friendly most of the time you know the person that you are talking to. I’ll probably end up switching my banking with another
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