Constantly leaves you unable to view your finances.
Having hours-days long updates where you are unable to access your account and therefore have no idea how much money you have, is absolutely unacceptable. This was never a problem when I had First Midwest, and ever since it’s become Old National, I’ve had endless problems with it, especially the app. I am self employed and constantly have to order inventory, buy shipping labels, etc. and I am constantly unsure if I’m overreacting my account when doing so, because the app is down. Not to mention how long things take to show up after purchasing, which again was never an issue with First Midwest. I absolutely would’ve changed banks already if that itself wasn’t such a huge hassle.
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Improving Regulary
I should point out that I am an employee of ONB…that said, I’ve always had issues with the app and banking system. I am so pleased to see all the changes and improvements. I especially like the notifications I am now getting on purchases, and that the “Pending” items having a description/vendor name. I still don’t understand why it takes so long for items to be posted; however, there are improvements there, too - but the Friday thru Monday stuff is an ongoing delay.
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Bank
This has been the hardest transition I have ver been through, cards not working / or cards getting turned off when I use them at the same places I have always been going to. For one this morning I had to stop and get gas at a place I have always stopped and got it at. I tried to use the tap and go and it wouldn’t let me so I stuck it in and then it declined the card. Thankfully I had another card I could use for gas where it was 4am in the morning and no one was around and I was almost on e. If you call the number your on waiting for over 30 minutes. When use to call and talk to someone friendly most of the time you know the person that you are talking to. I’ll probably end up switching my banking with another
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Does the top things you need but that’s about it
You can check your balances which is good but the notifications are horrible. They are either very delayed or non existent. With Chime mobile banking I don’t have that problem. It’s instant. ONB also needs to get with the times and and virtual card support. There are many perks to having that available to use online for accounts rather than the physical card because it takes 6-10 days to get a replacement unlike resetting a virtual card number instantly.
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Terrible App
Every time I try to login on my iPhone they have to text me. That’s fine if it would come in a timely manner. By the time the text comes it’s so long after I try to login that the app times out and I get the same message. Ive gotten 4 texts today but have been unable to login due to the delay.
Last night I wanted to transfer $$ to an outside account that I registered. It said they would send me an email to verify my identity. That was 20 hours ago , no email yet. I also checked spam folder.
Last night I wanted to transfer $$ to an outside account that I registered. It said they would send me an email to verify my identity. That was 20 hours ago , no email yet. I also checked spam folder.
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Horrible app
Pending transactions sit there for days on end, and are never labeled as to what they are/where they’re from. My local doctor’s office has repeated issues with taking my payment and they said they have the same issue with any patient trying to use ONB cards for payments.
This app needs to be updated/corrected. There are a ton of reviews here, ALL citing the same issues I have, and even more.
Is anyone there paying attention to the input you’re receiving from your customers??
Looking at removing my $$ and finding another place to entrust my funds with.
This app needs to be updated/corrected. There are a ton of reviews here, ALL citing the same issues I have, and even more.
Is anyone there paying attention to the input you’re receiving from your customers??
Looking at removing my $$ and finding another place to entrust my funds with.
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Horrendous bank don’t bank with them.
I had this bank originally my mom used to have it and figured why not it was close to home and convenient. The lady who set up my account was so angry for some reason for gods sake I was opening an account. I had issues with the mobile checking, the transactions always show pending and never showed me where they originated from. It’s a wish washy bank if you want to be valued as a customer bank elsewhere. They pride themselves on the one bank for all, they are not. I encourage you to look elsewhere as their customer service is horrible, both in person and on the phone.
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Awful App for an Awful Bank
The changeover from First Midwest to Old National was abysmal and I’m trying to be nice.
NOW Zelle doesn’t work, nor does external transfers. Just get a blank screen.
I set up bill pay and they charged me $10 for the transaction but NEVER SENT THE CHECK. So can’t trust their bill pay either. (And they have the audacity to try to charge me for stopping payment on a check they never wrote or sent.)
Basically once your money is in your account it’s stuck there, you can’t Zelle it, external transfer funds or use Bill Pay and not just this app but their website as well.
Avoid this bank at all costs, their app is indicative of the type of “service” you’ll get from them in any form. Read their reviews online, you’ll run towards any other bank after reading those. Such a shame to lose a really excellent bank (First Midwest) for this travesty of a bank.
Fix the Zelle already!
NOW Zelle doesn’t work, nor does external transfers. Just get a blank screen.
I set up bill pay and they charged me $10 for the transaction but NEVER SENT THE CHECK. So can’t trust their bill pay either. (And they have the audacity to try to charge me for stopping payment on a check they never wrote or sent.)
Basically once your money is in your account it’s stuck there, you can’t Zelle it, external transfer funds or use Bill Pay and not just this app but their website as well.
Avoid this bank at all costs, their app is indicative of the type of “service” you’ll get from them in any form. Read their reviews online, you’ll run towards any other bank after reading those. Such a shame to lose a really excellent bank (First Midwest) for this travesty of a bank.
Fix the Zelle already!
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This is the worst bank app I’ve had
1. it doesn’t show your recent purchases until like a day after, so you can’t even tell how much money is actually in your account. First Midwest always showed it immediately after. 2. I’ve gotten “sorry we can’t display your account info at this time” pop ups when I login about 4 separate days over the past month. This is a major issue, I can’t see anything related to my account including amount of money I have, if a check went through, purchases I’ve made etc. This is the absolute worst bank and bank app I’ve had, and this is my third bank. Genuinely don’t know how their rating is 4.7.
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Recent update horrible
Since the most recent update I am no longer able to use the mobile deposit portion of the app. It keeps telling me to rotate phone when I try to take a photo of a check. I have tried to rotate the phone numerous times in different directions but it does not work. Spoke with local branch and was told the “trick” to get the app to function correctly- did not help. They also report that this has affected other banks who use same app builder. Prior to this update it was a 5 star app- now it is a 1. Please fix!
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