Leave a Review HomeGuard Pro
Is this now an old legacy product?
ERA seemingly have no interest in support for this product. We’ve had no end of issues with it recently. This app last updated over a year ago, yet the protect one is updated. Thanks ERA- my £400 alarm system is now going in the bin.Slow to fix major error and no update in 1+ years
Slow to update an error which rendered the smart element of the alarm useless. This undermines why people would buy the alarm… for smart functions!
Additionally, this app is rarely updated for smart functionality unlike competitors like Ring and ADT.
Please invest time in enhancing functionality and more people would buy the smart alarms! Innovation, protection!Show lessOK but not great
This app has a few design flaws.
1: the app should have security (IE a pin, Touch ID & Face ID. I raised this before but was told customers want quick access to the app. Well why don’t you add it into your settings and let the customer decide how secure they want the app & home alarm to be??? Why do you get to choose that for me based on what some customers have said! We’re only talking about an extra second or so with Face ID.
2: the arm/disarm/ SOS buttons are at the bottom on the iPhone. Without the home button on newer iPhones by swiping up you can arm or disarm your alarm as you exit.Show lessDeveloper Response
Thank you for your feedback. This was not implemented as the ability to access an app quickly, rather than use passcodes for entry is important to some; especially if the alarm is going off and a remote is not handy. That said, having the option to lock the app or not, is something we are considering for future updates.