Wasted Opportunity - Use Teams
*for people recording business calls - why are you doing that when you could have people call you on Teams?
I think Otter’s current use case is very specific. Why is it limited to being a dictaphone? Why can’t I use this as a voice-first word processing tool? The fact that recordings are processed and cannot have more recordings added to them afterwards is just absurd! I can’t help but wonder if the people using this app aren’t aware of the many alternatives out there. I was using the notes app on iPhone, tried this, and have gone back to the noted app. So silly to offer such limited functionality.
I think Otter’s current use case is very specific. Why is it limited to being a dictaphone? Why can’t I use this as a voice-first word processing tool? The fact that recordings are processed and cannot have more recordings added to them afterwards is just absurd! I can’t help but wonder if the people using this app aren’t aware of the many alternatives out there. I was using the notes app on iPhone, tried this, and have gone back to the noted app. So silly to offer such limited functionality.
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Response from developer
Thanks for taking the time to share your feedback. We have many features in Otter including Otter Assistant for Teams. You can also record directly in Otter as well for just dictation if needed. Please send us an email at support@otter.ai with the subject "App review" and our team will gladly provide more info.
Hearing loss
I use this app mainly because I’m hearing impaired, this is the best voice recording app I’ve ever come across, it picks up easily, only one down fall is it does not log out automatically but I can understand why, it’s so you never lose a word at an important meeting etc I’ve tried many transcribe apps but to no avail, thanku otter
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Nickel and dimes users
A change in the subscription model with radically tightened limits on how much people can use the software have forced me to increase the price I’m paying from $18 to about $40 Canadian, and I somehow still have tighter usage limits than I did a few months ago.
Had no choice but to upgrade for this month, but after that, I’m done with Otter. I’ve been a paying subscriber for three years and you’re not getting another penny from me. Nice work.
Had no choice but to upgrade for this month, but after that, I’m done with Otter. I’ve been a paying subscriber for three years and you’re not getting another penny from me. Nice work.
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Response from developer
Thanks for taking the time to share your feedback. Over the past several years, we've made significant investments in infrastructure and added new features and functionality to expand our offering to help you increase your productivity. Additionally, we offer the Basic plan which anyone can use free of charge! Stay tuned, as more features are being added to Otter!
Moving the wrong direction
I’ve used this app for several years. Even though I’m a light user I paid for the pro. I started using the app to transcribe some meetings recently and saw that my legacy account was converting to a pro at double the price. I figured no big deal until I saw the complete robbery of my minutes. 6000 to 1200 or whatever is absurd. The say it’s because of their innovation and their new services they’ve added to the pro. I won’t use those services nor would I meet with anyone who tried to surreptitiously record a meeting. My company uses TEAMS which already comes with transcription and it’s better than Otter so why would I go for this change.
I’ll be cancelling my subscription tonight. I wish them luck with their business model. They’ll learn soon enough not to mess over the early adopters and users who don’t need more digital assistants to perform redundant services.
I’ll be cancelling my subscription tonight. I wish them luck with their business model. They’ll learn soon enough not to mess over the early adopters and users who don’t need more digital assistants to perform redundant services.
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Otter is life-changing!
Otter has been transformational for me as a professional writer, and has dramatically accelerated progress on a book I’m writing. I can wake up in the middle of the night with a single idea — wearing a sleep mask, not even opening my eyes — turn on the app and start talking. An hour later 15 pages of the book are written. And because I’m doing this in a half-dream state, the creativity and flow is incredibly intuitive and natural. I also use the Otter app to record meetings or conversations, or simply to jot down ideas as they occur while walking (since I always have my phone with me) that I can edit and export as a Word doc, etc later. What’s brilliant about Otter is that it synchronizes the audio to the text, so you can be in the middle of a one-hour interview, click on a word that was misheard/mistyped, and immediately find it in the audio version and correct it in the text. Otter is a writer’s best friend!
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It has a hard time recognizing words. No tagging system
Siri is more accurate when it comes to recognizing speech and translating it to text.
It’s also difficult to organize conversations because they don’t have a tagging system, and I can’t track the number of conversations with a specific tag either.
It’s also difficult to organize conversations because they don’t have a tagging system, and I can’t track the number of conversations with a specific tag either.
Response from developer
Thanks for taking the time to share your feedback. We do have a search function that allows you to find any transcript using words within the conversation. I'll pass along the feature request for a tagging system though. Thank you!
Total Rip-off and non-existing customer service
I have ONE file I need to get a transcript for. I’m told I have to subscribe so I pay the $16 subscription. Now I’m told my $16 only get me 90mins. I need to pay a further $14 to get the rest of my ONE document. Oh, and by the way, my husband almost got fired when he used Otter previously because it records meetings and sends recordings to everyone on your meeting list indiscriminately. One person said during the meeting that she didn’t want it recorded. Too bad, there’s no way of stopping Otter from recording and sending her and everyone else the recording. You don’t even know who it sends it to. I wrote to customer service and am still waiting to hear back weeks later. Nobody cares apparently. I hope someone quickly comes up with a competitor so I can forget what a bad experience I’m getting with Otter.
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Very unhappy
This review is based on the recent plan changes.
First, I use Otter to record a few quick (1-5 minutes) tracking notes each week. I was and continue to be impressed with the app on a technical level. The dictation accuracy is impressive and having the recording to back up any area that was captured inaccurately solves most of my issues. That said, actually correcting the text is not easy or particularly intuitive.
Second, While I understand the company needs and has every right to make money, my decision to use the app was based on the understanding beyond the basics of free minutes, I would have access to the totality of my notes as needed for reference.
Now that I am suddenly only allowed to see the last 25 of my notes without deleting or upgrading, I feel the company is holding my notes, made previous to the changes, for ransom.
I believe any notes made previous to the tier changes should be grandfathered in and fully accessible without limitation. Access going forward can be limited to 25. If that is unacceptable I believe the company should provide a simple and free way to export those notes made previous to the tier changes.
Lastly, I would have preferred to discuss this issue one on one and I am upset at the dearth of support response. I contacted you guys in September and still have not received anything beyond the auto reply. To be behind is one thing, to have no response 20 days later is a real problem!
First, I use Otter to record a few quick (1-5 minutes) tracking notes each week. I was and continue to be impressed with the app on a technical level. The dictation accuracy is impressive and having the recording to back up any area that was captured inaccurately solves most of my issues. That said, actually correcting the text is not easy or particularly intuitive.
Second, While I understand the company needs and has every right to make money, my decision to use the app was based on the understanding beyond the basics of free minutes, I would have access to the totality of my notes as needed for reference.
Now that I am suddenly only allowed to see the last 25 of my notes without deleting or upgrading, I feel the company is holding my notes, made previous to the changes, for ransom.
I believe any notes made previous to the tier changes should be grandfathered in and fully accessible without limitation. Access going forward can be limited to 25. If that is unacceptable I believe the company should provide a simple and free way to export those notes made previous to the tier changes.
Lastly, I would have preferred to discuss this issue one on one and I am upset at the dearth of support response. I contacted you guys in September and still have not received anything beyond the auto reply. To be behind is one thing, to have no response 20 days later is a real problem!
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Not work if weak signal or off line!
Not work if weak signal or offline.
Crashes continually when open in Google
I have had to stop using Otter in Google, it continually crashes. I use it now on my IPad which is inconvenient when transcribing minutes for a Board Meeting.
