4K!
Good but why can music play
No Audio when mirroring
Very relaxing to watch. Gives the house atmosphere
PERFECT FOR IPAD
Response from developer
Excellent! Thanks so much for letting me know. I'm delighted you're happy. :)
Seriously? Mirroring the rest of the 1 star reviews.
Response from developer
Hello. Presumably when referencing the "rest of the 1 star reviews" you mean the single 2 star review below? Either way. Yes. You are correct. The app doesn't not allow music to be played in the background. This is simply not possible and Apple does not permit this function in apps such as these. At no point in the app description does it suggest you can play music in the background, so it's hard for me to understand why you are so upset. You have not been mislead, no one as lied to you. The app works exactly as promised. Ref your other comment. If you don't like the gentle crickle crackle of the fireplace. simply turn down the volume. This will provide an instant solution! :)
Good fire poor function... no tunes
Response from developer
Hello gjjhve$bjkmgrvnik. What an unusual name. You must have had very creative parents! I'm sorry you're so upset, this was not my intention. Yes you are correct, you cannot play music alongside the fireplace video. This is sadly not possible. But at no time in the apps description do I claim that is it. So it's hard for me to fully understand your point. Thing is. The app works exactly as promised, so from my point of view, everything is fine. Getting angry because a product doesn't do something you'd hoped it would do, doesn't help anyone. I wish my toaster would also boil the kettle and make my tea. But sadly this is not possible. It's a toaster. It turns bread into toast, that's what it does. I'm not going to loose sleep over it or get upset. :)
App is simple and well executed....
Response from developer
Thanks so much for your positive review, I'm delighted! I'll be adding another fireplace or two at some point this year, along with other small improvements. So please watch this space! Once again, thank you for your kind words. It's very much appreciated :)
Yep. I'm THAT customer...
App was only $2 and in the scheme of things not going to break the bank. However, NOBODY likes paying for something that is not useful. Not ever purchasing from this developer again. I'll consider this a $2 education on being sure of the developer's reputation and never believing what I read on the interwebs😡
Response from developer
That’s an impressive and creative rant, but I’m afraid I agree with Apple. This is a premium app and at no point has it been free. I’m sorry that you feel mislead by something you read on your Apple TV, but this is not my fault nor the fault of the app. NB. You are correct, all refunds are issued by Apple. This is out my control and entirely at their discretion. I have no influence over this process. Secondly. At no point in the apps description or marketing images does it suggest that music can be played alongside the fireplace. Presuming/hoping this function exists then getting upset when it does not, again, is not my fault nor the fault of the app. Lastly. App support emails come directly to my inbox and I’m afraid I've not received “any” communication from you. Believe me, I would remember! Customer service is extremely important to me. It’s not a joking matter. I can only presume your email went missing due to a technical issue or user error. For this reason it’s always best to contact developers via the app itself. In my case we have a “feedback and support” section in every app. All emails via this portal are flagged as priority. Something to bare in mind for the future. Or if you’d like to discuss this further.
Cozy
Response from developer
Hi shubert. Thanks for your review. You're right, the aspect ratio of the videos was a little off for the iPhone X, XS and XS Max. But I'm pleased to say that this has been adjusted and everything looks great in the latest version. Please update to see the changes.
