Meh
I’m just really confused
Response from developer
Hello, if you contact us about this issue at support@mentalup.co, we can fix the problem and compensate you for your negative experience 🤗 See you in full-rated experiences. ✅
🏖
Response from developer
Hi, MentalUP's AI starts analyzing your skills and needs as soon as you use the app. However, to do that, you need to use it for a short period, and then MentalUP will automatically determine the most suitable difficulty level for you. 😊
Magnificent App
Response from developer
Thank you so much for your positive feedback about our app. 🤩 We are genuinely grateful for your support and always strive to improve. 💕
This is helping me relax from angry sounds
Response from developer
We are glad to hear that :)
Hiii
Response from developer
Hi, MentalUP's AI starts analyzing your skills and needs as soon as you use the app. However, to do that, you need to use it for a short period, and then MentalUP will automatically determine the most suitable difficulty level for you. 😊
The game
You have to pay money for nearly everything!!!
Response from developer
Hi, MentalUP's AI starts analyzing your skills and needs as soon as you use the app. However, to do that, you need to use it for a short period, and then MentalUP will automatically determine the most suitable difficulty level for you. 😊
Learning
Response from developer
Thank you so much for your positive feedback about our app. 🤩 We are genuinely grateful for your support and always strive to improve. 💕
Horrible
Response from developer
Hello, we apologize for any inconvenience you may have experienced. We take user feedback seriously, and your input will help us improve the game for a better experience. Regarding the issue with the discrepancy between chest rewards and points, we understand your frustration. We want to investigate this further and provide you with a solution. To better assist you, could you please email us at support@mentalup.co with the details of the issue and your account information? We also want to let you know that we are currently working on introducing new characters to the game. We hope that these new additions will enhance your overall gaming experience. We appreciate your patience an ad understanding. We're committed to improving our application, and your feedback is invaluable in helping us achieve that goal.
Review
Response from developer
Hi, MentalUP's AI starts analyzing your skills and needs as soon as you use the app. However, to do that, you need to use it for a short period, and then MentalUP will automatically determine the most suitable difficulty level for you. 😊
False advertisement is a bad first impression
company replied “ appears there may have been some confusion regarding our membership features. As a free user, you can access all of MentalUP's tests. However, you must upgrade to a SUPER account to review your results”
This is exactly what I stated in my original review. You are “free” to take the test but need to pay to see the results. This, by definition, is not a free IQ test as advertised on there website. Hence- false advertisement. It’s a complete waste of time to take a test without getting any results from it. Then they bombard you with emails saying come and pay to see your result.
Original review:
This company advertises a “free” IQ test for kids. We homeschool and my son will be taking one in about a year so I was curious about how he would score now vs later (working on ADHD regulating). They let you go through the test but then want you to pay $20 to see the results. If they had stated before taking it that you had to pay to receive the results, I would not have bothered my son with taking the test for absolutely nothing. If they offered one free result with the subscription to their app, that would still be underhanded in the offer of free Iq test but more understandable. The flat out lie is a glaring red flag. The games in the beginning are fun for my child though not worth $79 or even $49. There are other apps with the same for less price.
Response from developer
Thank you for your feedback. It appears there may have been some confusion regarding our membership features. As a free user, you can access all of MentalUP's tests. However, you must upgrade to a SUPER account to review your results. Furthermore, SUPER accounts offer unlimited test-taking without any additional costs. Lastly, we offer a 7-day free trial to try SUPER and decide if it meets your needs. If you're not interested in subscribing to SUPER, we also have an In-App Purchase option for test results. We offer many choices to fulfill all of our users' needs. We hope you understand the situation, and please let us know if you have any questions.
