Started having the same issue others seem to have been encountering a couple days ago. No amount of un/reinstalling, restarting, or updating my phone fixed it. Then tried again just now and it it magically booted up just fine. There was never an update within the app store so no idea what did it but just happy to see it running again and hope it stays that way. Definitely nervous and wary of its reliability now.
I literally can’t play the game that I just spent money on because the app opens to the Sony logo and will not load past that. I’ve uninstalled and reinstalled the app but still can’t get it to work. I’m now stuck with a game that I purchased that I was very excited for but have zero ability to play. I’m clearly not the only person having this issue as well. If this issue can’t be fixed then I will be contacting Sony/ the PlayStation Network for a complete refund. How can you sell a game to people and provide a controller that doesn’t work and is the ONLY way you can play the game. Super bummed and disappointed with this release.
The game is a waste of time. App is only good for crashing. Attempted to connect through PlayLink many times and failed every single time. Deleted and reinstalled the app over and over again only to fail terribly . Not worth the time and the effort. No solution on how to fix the problem.
I have version 1.2 and it won’t load past the Sony Entertainment Presents screen. My other phone has auto-updates turned off, so it has version 1.1 and that still works fine. The problem is absolutely with this latest app update. Please fix ASAP so
I can change this 1-star rating.
as a lover for Sony, supermassive games and games created by these titles I was very excited to play this game so I downloaded it on my PS4 only to get the app and it be awful. when I first tried it, it was so delayed. I missed every quicktime because the screen didn’t allow me to click on it, it always showed “please wait”. some choices took me 10 minutes to make a decision because the app wouldn’t allow me to. I updated my phone and went to retry it and now the app won’t even launch. Very disappointed and surprised that Sony would think a third party device such as a smart phone would work as a controller on the PlayStation.
An extremely disappointing experience. Went to play this with friends, but we couldn’t even get this app to work. Two of us had iPhones, two of us had Samsung Galaxys. The Samsung’s had no issues. The iPhone users couldn’t even progress past the initial loading screens without the app crashing and reopening itself. Very disappointed that I spent money on this game and instead was rewarded with a headache.
App simply doesn’t work. It starts to load but almost immediately crashes. (iPhone 7, very good WiFi which both the phone and PS4 are connected to) Spoke with chat support, who insisted it was a problem with the game, not the app. Without listening to me, support insisted I reboot in safe mode and rebuild the database. Useless as expected. For argument’s sake, I also deleted and redownloaded the game. Nope. Deleted and reinstalled app. Nope. Update: heard from someone of the forums that the developer is the one who has to support it, which is not PlayStation, and basically the only solution is desperately to try every device possible to find one that works. 😑 Dude, if the game came out only a few months ago, after the latest iOS upgrade, and it isn’t compatible with the latest iOS, something is very wrong. I would like a refund for my game, please.
I purchased the game yesterday and was really excited to play it. I downloaded everything and attempted to play but app kept crashing. It wouldn’t open or get past the Sony Interactive Entertainment Presents screen. So disappointed and hoping you push an update soon. I was really looking forward to playing!
Game looks like fun, but the app won’t connect to my PS4. Opens, goes through the developer screens, sits there, then flashes back to my home screen but the app hasn’t shut itself down. Re-installs don’t work, and it looks like I’m not the only one with these issues. Hopefully the issue gets resolved and I didn’t waste my money. Such a shame, it’s the only PlayLink app I’ve had trouble with.
When this game first came out, the app worked flawlessly and I had a ton of fun with this game! However, with the latest updates, this app is more useless than a brick. I have tried installing the app and playing the game on 3 different devices, but every single time it gets stuck on the “Sony Computer Entertainment America Presents” screen. This is absolutely unacceptable considering that the consumer has to pay for the game itself, and that the only way to play it VIA the app is completely and utterly broken. A fix is needed quick so the app can actually be accessed, otherwise I feel like a lot of people won’t be buying these gimmicky ‘Playlink’ games anymore. Come on Sony, you can do better than this.
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