Leave a Review Clue
In app purchase no longer available. Only reason for 1 star, otherwise 5 stars.
I purchased the game Clue November 13, 2020, and did an in app purchase of the Sherlock theme bundle April 9, 2022. I noticed a while back that I no longer have access to the Sherlock theme bundle — in order to play I have to purchase it again.
I clicked Restore Purchases under Settings several times on different days to no avail. Even though it tells me that “purchases are successfully restored,” it is not. I also delete and redownloaded the app, nothing. After redownloading I clicked restore purchases, nothing. I reported it as a problem, nothing, no reply from anyone.
Please have my purchase restored. If you need proof of purchase, I have that of both the game and the bundle.Show lessDeveloper Response
Hello, please get in touch with our customer support team at help@marmalademail.com so that they can help you restore your in-app purchases. For a faster resolution, please include your purchase receipt and a screenshot of the second page of Cluedo's Settings menu. We’re sorry for the inconvenience and hope to hear from you soon.Good!
I love the game and the app is nice when you want to play on Nintendo switch!!Developer Response
Thanks for the awesome feedback! We're delighted to hear that you're enjoying Clue: Classic Edition on the Nintendo Switch. If you ever need any assistance or have more feedback to share, feel free to contact us at help@marmalademail.com. We are here for you!??
J’avais acheté un pack de personnages et je ne peux plus les utilisés .
Le jeu me montre que je possède l’article du pack mais que je dois payer pour le personnage … c’est un peu du gaspillage .
J’avais aussi accès a la map classique avec ce pack & je ne peux plus jouer dessus …Developer Response
Bonjour, veuillez contacter notre service clientèle à l'adresse help@marmalademail.com afin qu'il vous aide à restaurer vos achats in-app. Pour une résolution plus rapide, veuillez inclure votre reçu d'achat et une capture d'écran de la deuxième page du menu Paramètres de Cluedo. Nous sommes désolés pour ce désagrément et espérons avoir de vos nouvelles bientôt.